Teu Xin
Summary
I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I aim to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I'm looking forward to take on different roles in any industry and is ready to take on new challenges ahead.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
Singlife
01.2018 - Current
- Handle customer's enquires, complaints and feedback across all business channels including hotlines and emails
- Possess communication and interpersonal skills needed to provide support and resolve issues in efficient manner
- Ability to listen intently to customers as they describe their difficulties
- Strong skillset to deal with a multitude of different situations that may arise
- Execute outgoing calls to contact new customers and follow up with existing ones
- Coordinates with stakeholders to ensure smooth operations.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
CUSTOMER SERVICE EXECUTIVE
SP Group (Singapore Power)
01.2015 - 01.2018
- Handle customer service hotline and provide first level of support
- Provide quality services through phones and emails
- Work as a team to ensure that the service level is met
- Assisting managers on escalated calls and other ad-hoc duties.
CUSTOMER CARE OFFICER
Singapore Telecommunications Limited
01.2012 - 01.2015
- Manage customer's dispute that was being escalated from the frontline call center
- Conduct investigation and liaises with stakeholders to provide the best solution to customers
- Provide quality customer service to customers as a duty supervisor.
Education
DIPLOMA IN BUSINESS ADMININSTRATION -
Kaplan Higher Education Institution
12.2014
HIGHER NITEC IN BUSINESS STUDIES -
ITE College West
12.2012
NITEC RETAIL SERVICE -
ITE College West
12.2009
GCE 'N' LEVEL CERTIFICATE -
Sembawang Secondary School
12.2008
Skills
- Customer service executive with more than 10 years of experience Familiar with major customer service software Have great knowledge in Insurance products and processes Driven and possess positive attitude that aim to excel in other industry as well
- Microsoft office (Excel, Words, PowerPoint)
- Customer Engagement
- Issue and Complaint Resolution
Languages
Fluent in spoken and written English and Mandarin
Other
Able to work in fast pace environment with great multitasking skill. Willing to learn and try something different.
Last drawn salary: S$4400
Timeline
CUSTOMER SERVICE EXECUTIVE
Singlife
01.2018 - Current
CUSTOMER SERVICE EXECUTIVE
SP Group (Singapore Power)
01.2015 - 01.2018
CUSTOMER CARE OFFICER
Singapore Telecommunications Limited
01.2012 - 01.2015
DIPLOMA IN BUSINESS ADMININSTRATION -
Kaplan Higher Education Institution
HIGHER NITEC IN BUSINESS STUDIES -
ITE College West
NITEC RETAIL SERVICE -
ITE College West
GCE 'N' LEVEL CERTIFICATE -
Sembawang Secondary School
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