Norman Bin Jalal
Summary
Norman is a seasoned security professional with 27 years of vast experience in general policing, tackling crime and handling criminal investigations. Norman fosters positive relationships with citizens and team-mates and approaches each situation with alertness, compassion and concern. With a supervisory experience in handling a team of 40 Cisco officers and overseeing the security and facilities management of Police Headquarters located at New Phoenix Park , Norman is well liked by the officers and possesses a very sharp and vigilant eye in red teaming and security operations. Norman is also obsessed with projects and one who is very well organized in meeting timelines. Norman is also active in applying new procedures and policies in training. Norman has a commendable listening ear and strong command of English, service drills and service skills in handling emergency response and cases.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Police Officer
Singapore Police Force
07.1996 - Current
- Patrol officer with vast experience in incident management like theft, drug abuse and and violent crimes
- Highly skilled in questioning witnesses and suspects, report writings and drafting of meeting minutes.
- Managed various projects since 1996 like:
1) community engagement and planning projects
2) work improvement projects
3) media team projects.
- Plan and execute community engagement events with stakeholders in joint community related events with Resident Committees and schools
- Vast experience in performing and operation planning of national security related events like NDP, F1, Shangri-La Dialogue forums, general elections and presidential elections.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrol officer in charge and led newly posted officers to proactive policing and community engagement.
- Assisted in development of crime prevention strategies, resulting in safer neighborhoods.
- Trained new officers on department policies and procedures, fostering professional work environment focused on public service.
- Recipient of several Commissioner Of Police commendations including outstanding individual performance and service excellence.
Guard Commander
Police Headquarters, New Phoenix Park
04.2014 - 12.2018
- Responsible for maintenance of security facilities periodical management and access control, passes and building facilities.
- Develop, implement and maintain processes to document daily workflow dashboard for smooth communication of key ministers and senior officers access into Police Headquarters located at New Phoenix Park.
- Supervise, train and provide guidance to a team of 40 Cisco officers with red-teaming and security screening exercises and always ensure that security standard are in compliance
- Coordinator for annual fire-drills and other emergency response plans for Police Headquarters located at New Phoenix Park.
- Supervise Fire Command Centre for fire and security related incidents
- Responsible in scheduling maintenance works with vendors like Schindler and Cushman & Wakefield for lift repairs and maintenance including closed circuit television operations.
- Incident manager for any cases reported at New Phoenix Park building.
Education
Some College (No Degree) - A-Level ( Accounting )
Seletar Institute
Singapore O-levels
Balestier Hill Technical Secondary School
Singapore 12.1992
Skills
- Microsoft Office (Words, Excel and PowerPoint)
- Possess Class 3 driving license
- Proficient in English and Malay (Oral and Written) and fluent in Bahasa Indonesia (Oral)
- Emergency Response, Planning and Management
- Community relations and engagement with citizens and stakeholders
- Law Enforcement
- Staff Management
- Crisis Intervention and Deescalation
- Undercover Operations
- Fingerprinting, crime scene processing and management
- Crime Prevention Training
- Relationship Building and Management
- Report Writing
- Surveillance management and operations
- Safety Improvements
Accomplishments
- Assistant team leader deployed to manage Covid quarantine facility for 3 months.
- Served as a Central Narcotics Bureau attachment officer for 6 months assisting in island-wide drug operations and urine procurement processes.
- Achieved 100% success rate in thwarting red-teaming exercises.
- Conferred with a Singapore Police Force long service medal with 2nd clasp in 2021.
- Awarded with a Commissioner of Police individual award for Bribery rejection in 2009.
- Recipient of MHA Gold Excellent Service award in 2014 and Service champion in 2020.
Personal attributes
With his vast experience serving as a Police Officer, Norman is well known to possess the following attributes:-
- A firm believer that regular interactions with staffs and management is a need in order to understand everyone better.
- A passionate, organized and detail-oriented worker with a strong work ethic. One with excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently. A calm and composed individual who has a knack and flair in presentation and engagement.
- A disciplined and self motivated and skilled at working independently and collaboratively in team environment with high sense of responsibility.
- Excellent time manager who completes all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Certification
- Certificate in Microsoft Excel ( Intermediate to Advanced - Nov 2023)
- Certificate in Anti and Counter Terrorism (ASIRS – Mar 2023)
- Advanced Fire & Rescue Course for Company Emergency Response Team - Civil Defence Academy certified (2017)
- Certificate in Community Emergency Preparedness Programme (CEPP) - SCDF certified
- Web Development Workshop – Nanyang Polytechnic
- Google Certified Certificate in Data Analytics
- Business Skills Writing Level 1 - British Council
Personal Information
Nationality: Singaporean
Marital status; Married
No. of children : 1
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Indonesian
Beginner (A1)
Additional Information
CHARACTER REFERENCES:
1) Muhd Ruzaini Bin Wahid
Contact No: 92205738(hp)
Email address: Muhd_Ruzaini_WAHID@spf.gov.sg
2) Muhammad Alias Bin Abdul Samat
Contact No:92308957(hp)
Email address: muhd.alias@gmail.com
3) Anthony Ong
Contact No: 97543397(hp)
Email address: anthony.ong@warnermedia,com
Timeline
Guard Commander
Police Headquarters, New Phoenix Park
04.2014 - 12.2018
Police Officer
Singapore Police Force
07.1996 - Current
Some College (No Degree) - A-Level ( Accounting )
Seletar Institute
O-levels
Balestier Hill Technical Secondary School
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