Desktop Engineer with understanding of software installations and computer upkeep. Dedicated to attend and support users with good services. Constant communications to build rapport and follow up with users to make them feel assured.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software application / networks position. Ready to help team achieve company goals.
Providing level 1 support and assistance to users and ensure smooth operations within school especially for Teaching and Learning :
- Software Applications: installing and troubleshooting OS and specialized software
- Hardware support: connectivity issues, basic hardware components
- User support: respond to their queries, solving the issue
- Maintenance: regular updates, patching, anti-virus, security and performance
- Documentation: raising ticket and service requests to ensure all requests and incidents in the system for follow-up or use for reference
- Networking: basic networking troubleshooting for connectivity issue, VPN, Access Point (AP), LAN network etc
- Inventory management: Asset tagging, stock-taking, disposal of equipment
- Collaboration: work together with the ICT team in the school as well as the back end team in order to support the school further in terms of software and network in depth
Coding and design
- SEA Games 2019 (Philippines) : Gold
- Women's World Floorball Championship 2019: 12th out of 16th placing
- Czech Republic Open 2019: 8th out of 48th teams
- Women's World Floorball Championship Qualifiers 2019: 4th placing