Summary
Overview
Work History
Education
Skills
Timeline
Section name
Work Availability
Hobbies and Interests
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Nora Acacia Rose

Summary

Dynamic and innovative transgender graduate in Hair Fashion and Design, driven by a passion for creativity and excellence. Possesses strong verbal communication skills, a comprehensive understanding of industry trends, and a quick learning ability, fostering effective collaboration in diverse environments. Friendly and approachable, thriving on challenges while consistently maintaining a positive and upbeat attitude. Eager to contribute unique perspectives and skills to any team or project.

Overview

11
11
years of professional experience

Work History

Operations Coordinator

Pickupp
12.2023 - 01.2024
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Boosted productivity by establishing effective communication channels between departments.

Call centre agent

Connect Centre
06.2022 - 06.2023
  • Full-time Call centre agent at Connect Centre
  • - Handle inbound calls for different campaigns
  • - Handle email enquiries for campaigns
  • - Liaise with technicians/higher ups provided by campaigns

Reservation officer

PS Gourmet
12.2021 - 04.2022
  • Reservation officer at PS Gourmet ( Part time )
  • - Handle Guest Enquiries & Reservation
  • - Reply to emails and calls
  • - Liaise with restaurants regarding reservations or take away orders
  • - Liaise with restaurants regarding shopify orders

Patient Service Supervisor

Healthway Medical
05.2021 - 12.2021
  • Patient Service Supervisor at Healthway Medical
  • - Handle patient’s request for health screening tests
  • - Works closely with the relevant laboratory in order to get the correct test done for patients
  • - Registration and dispensing of medicine
  • - Set up appointments for patients with relevant specialists if needed

Customer service officer

BakesbyNY
08.2020 - 05.2021
  • Customer service officer at BakesbyNY
  • - Taking of customers orders, handling complaints and enquiries
  • - Work closely with the production team to ensure high quality pastries are being sent out
  • - Worked closely with staff who is stationed at the front end of stores

Full-time Assistant Store Manager

Starbucks Singapore
12.2019 - 07.2020
  • Full-time Assistant Store Manager at Starbucks Singapore
  • - In charge of day to day operations
  • - Managing a team of staffs
  • - Stock inventory and management
  • - Arrange staff’s Schedule

Part-time Barista

Starbucks Coffee
05.2015 - 11.2019
  • Part-time Barista at Starbucks Coffee
  • Part-time shift-supervisor ( Dec 2016 - Nov 2017 )

Part-time crew

Boost Singapore
02.2018 - 10.2018
  • Part-time crew at Boost Singapore

Part-time florist

Far East Orchid PTE LTD
10.2014 - 12.2014
  • Part-time florist at Far East Orchid PTE LTD

Part-time crew

Serene Centre McDonalds
02.2013 - 03.2014
  • Part-time crew at Serene Centre McDonalds

Education

NITEC - Hair Fashion & Design

ITE College East
02.2018

GCE 'N' Level Certificate - English, Mathematics, Malay, Combine Science, Combine Humanities, Design & Technology

Bukit Merah Secondary School
01.2015

Primary School Leaving Examination (PSLE) - English, Malay, Mathematics, Science

Woodlands Primary School, Queenstown Primary School
01.2011

Skills

  • Proficient in written and spoken English and Malay
  • Ongoing Mandarin language development
  • Customer inquiry management
  • Scheduling management
  • Supply ordering
  • Customer invoicing
  • Administrative management
  • Logistics coordination
  • Quality assurance and control
  • Customer relations
  • Process implementation
  • Inventory oversight

Timeline

Operations Coordinator

Pickupp
12.2023 - 01.2024

Call centre agent

Connect Centre
06.2022 - 06.2023

Reservation officer

PS Gourmet
12.2021 - 04.2022

Patient Service Supervisor

Healthway Medical
05.2021 - 12.2021

Customer service officer

BakesbyNY
08.2020 - 05.2021

Full-time Assistant Store Manager

Starbucks Singapore
12.2019 - 07.2020

Part-time crew

Boost Singapore
02.2018 - 10.2018

Part-time Barista

Starbucks Coffee
05.2015 - 11.2019

Part-time florist

Far East Orchid PTE LTD
10.2014 - 12.2014

Part-time crew

Serene Centre McDonalds
02.2013 - 03.2014

GCE 'N' Level Certificate - English, Mathematics, Malay, Combine Science, Combine Humanities, Design & Technology

Bukit Merah Secondary School

Primary School Leaving Examination (PSLE) - English, Malay, Mathematics, Science

Woodlands Primary School, Queenstown Primary School

NITEC - Hair Fashion & Design

ITE College East

Section name

  • November 2018
  • National Service exemption

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests

Dance, Sing, Sports, Outdoor

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Nora Acacia Rose