Nora Acacia Rose
Summary
Dynamic and innovative transgender graduate in Hair Fashion and Design, driven by a passion for creativity and excellence. Possesses strong verbal communication skills, a comprehensive understanding of industry trends, and a quick learning ability, fostering effective collaboration in diverse environments. Friendly and approachable, thriving on challenges while consistently maintaining a positive and upbeat attitude. Eager to contribute unique perspectives and skills to any team or project.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Pickupp
Singapore
12.2023 - 01.2024
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Boosted productivity by establishing effective communication channels between departments.
Call centre agent
Connect Centre
06.2022 - 06.2023
- Full-time Call centre agent at Connect Centre
- - Handle inbound calls for different campaigns
- - Handle email enquiries for campaigns
- - Liaise with technicians/higher ups provided by campaigns
Reservation officer
PS Gourmet
12.2021 - 04.2022
- Reservation officer at PS Gourmet ( Part time )
- - Handle Guest Enquiries & Reservation
- - Reply to emails and calls
- - Liaise with restaurants regarding reservations or take away orders
- - Liaise with restaurants regarding shopify orders
Patient Service Supervisor
Healthway Medical
05.2021 - 12.2021
- Patient Service Supervisor at Healthway Medical
- - Handle patient’s request for health screening tests
- - Works closely with the relevant laboratory in order to get the correct test done for patients
- - Registration and dispensing of medicine
- - Set up appointments for patients with relevant specialists if needed
Customer service officer
BakesbyNY
08.2020 - 05.2021
- Customer service officer at BakesbyNY
- - Taking of customers orders, handling complaints and enquiries
- - Work closely with the production team to ensure high quality pastries are being sent out
- - Worked closely with staff who is stationed at the front end of stores
Full-time Assistant Store Manager
Starbucks Singapore
12.2019 - 07.2020
- Full-time Assistant Store Manager at Starbucks Singapore
- - In charge of day to day operations
- - Managing a team of staffs
- - Stock inventory and management
- - Arrange staff’s Schedule
Part-time Barista
Starbucks Coffee
05.2015 - 11.2019
- Part-time Barista at Starbucks Coffee
- Part-time shift-supervisor ( Dec 2016 - Nov 2017 )
Part-time crew
Boost Singapore
02.2018 - 10.2018
- Part-time crew at Boost Singapore
Part-time florist
Far East Orchid PTE LTD
10.2014 - 12.2014
- Part-time florist at Far East Orchid PTE LTD
Part-time crew
Serene Centre McDonalds
02.2013 - 03.2014
- Part-time crew at Serene Centre McDonalds
Education
NITEC - Hair Fashion & Design
ITE College East
02.2018
GCE 'N' Level Certificate - English, Mathematics, Malay, Combine Science, Combine Humanities, Design & Technology
Bukit Merah Secondary School
01.2015
Primary School Leaving Examination (PSLE) - English, Malay, Mathematics, Science
Woodlands Primary School, Queenstown Primary School
01.2011
Skills
- Proficient in written and spoken English and Malay
- Ongoing Mandarin language development
- Customer inquiry management
- Scheduling management
- Supply ordering
- Customer invoicing
- Administrative management
- Logistics coordination
- Quality assurance and control
- Customer relations
- Process implementation
- Inventory oversight
Timeline
Operations Coordinator
Pickupp
12.2023 - 01.2024
Call centre agent
Connect Centre
06.2022 - 06.2023
Reservation officer
PS Gourmet
12.2021 - 04.2022
Patient Service Supervisor
Healthway Medical
05.2021 - 12.2021
Customer service officer
BakesbyNY
08.2020 - 05.2021
Full-time Assistant Store Manager
Starbucks Singapore
12.2019 - 07.2020
Part-time crew
Boost Singapore
02.2018 - 10.2018
Part-time Barista
Starbucks Coffee
05.2015 - 11.2019
Part-time florist
Far East Orchid PTE LTD
10.2014 - 12.2014
Part-time crew
Serene Centre McDonalds
02.2013 - 03.2014
GCE 'N' Level Certificate - English, Mathematics, Malay, Combine Science, Combine Humanities, Design & Technology
Bukit Merah Secondary School
Primary School Leaving Examination (PSLE) - English, Malay, Mathematics, Science
Woodlands Primary School, Queenstown Primary School
NITEC - Hair Fashion & Design
ITE College East
Section name
- November 2018
- National Service exemption
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
Dance, Sing, Sports, Outdoor