Noor Adilah Ghazali
Johor Bahru
Summary
Dedicated with demonstrated skills in customer service. Experience working in challenging environment to provides customer-focused resolutions and feedbacks. Willing to take on any task to support team and help the business succeed.
Overview
13
13
years of professional experience
Work History
CUSTOM BROKERAGE EXECUTIVE
CEVA FREIGHT (M) SDN BHD
08.2023 - Current
- Liaise with customer regarding product requirement for import and export.
- Prepare custom form for clearance.
- Communicate well with colleague to avoid any issue during clearance process.
- Check the requirement of the product and duty/sst via custom website.
CUSTOMER SERVICE SUPERVISOR
SCHENKER LOGISTICS (M) SDN BHD
10.2012 - 07.2023
- Developed and maintained positive relationships with customers to ensure customer loyalty and repeat business
- Monitored customer service trends and identified areas for improvement
SHIPPING ASSISTANT
ACELINK LOGISTICS SDN BHD
11.2011 - 10.2012
- Communicated with coworkers and supervisors to coordinate shipping and receiving
- Loaded and unloaded trucks and containers in accordance with shipping and receiving specifications
- Monitored warehouse operations and identified potential issues, resulting in a XPS reduction in shipping delays
Education
DIPLOMA -
INTERNATIONAL UNIVERSITY COLLEGE OF TECHNOLOGY TWINTECH
10.2012
Skills
- Microsoft Excel
- Microsoft Office
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Problem solving
Languages
English
Bahasa Melayu
Details
Dedicated with demonstrated skills in customer service., Experience working in challenging environment to provide customer-focused resolutions and feedbacks., Willing to take on any task to support team and help the business succeed.
Timeline
CUSTOM BROKERAGE EXECUTIVE
CEVA FREIGHT (M) SDN BHD
08.2023 - Current
CUSTOMER SERVICE SUPERVISOR
SCHENKER LOGISTICS (M) SDN BHD
10.2012 - 07.2023
SHIPPING ASSISTANT
ACELINK LOGISTICS SDN BHD
11.2011 - 10.2012
DIPLOMA -
INTERNATIONAL UNIVERSITY COLLEGE OF TECHNOLOGY TWINTECH
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