Suthan Raj

• Used standard methodologies and tools to document processes and procedures.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Spearheaded change management initiatives, fostering a culture of continuous improvement within the organization.
• Evaluated vendor proposals for the procurement of essential tools and technology, ensuring maximum return on investment.
• Worked with customers to establish and maintain excellent working relationships, resolve issues and promote team services and capabilities.
• Improved operational efficiency through the design and implementation of effective process improvements.
• Conducted thorough root-cause analyses to identify opportunities for improvement in existing workflows.
• Optimized resource allocation through strategic capacity planning and workload analysis.
• Collaborated with cross-functional teams to align business objectives and streamline operations.
• Facilitated training sessions on newly implemented processes, empowering employees to excel in their roles.
• Developed streamlined operation process, which boosted productivity and managed to save approximately 104 892.54 USD from year 2022 till 2024.
• Championed best practices throughout the organization by leading workshops on process engineering principles.
• Resolved technical and quality issues by collaborating with customer, quality assurance, vendor, and supplier personnel.
• Provided education and coaching on process methodologies, enterprise process leadership and impact of recommended changes.
• Managed process improvement projects, consistently meeting deadlines and exceeding stakeholder expectations.
• Identified appropriate methodology to shorten cycle time and achieve target margins.
• Streamlined business processes by identifying bottlenecks and implementing optimized workflows.
• Standardized procedures across multiple locations, resulting in increased operational consistency and reduced errors.
• Developed comprehensive documentation for new processes, ensuring seamless transitions for team members.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Proven ability to develop and implement creative solutions to complex problems.
• Gained extensive knowledge in data entry, analysis and reporting.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

In addition, I attended trainings for 1 month in Australia on behalf of my current company, CEVA, which enhanced my comprehension of process improvement and VSM (value stream mapping) and empowered me to get deeper into those topics.

• Encouraged and promoted ideas aligned to business needs and benefits.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
• Analyzed department metrics and performance and reported findings to management.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• By helping customers understand the product and answering questions about their reservations.
• Improved customer service ratings and accurately solved problems using active listening and customer service skills.
• Provided exceptional customer service to customers.
• Provided extraordinary customer service to clients.
• Resolved issues and maintained customer service standards.

• To ensure all the machines located at sites are well maintained and operating well
• Need to record the condition of each machine and report to my supervisor.
• Streamlined the asset allocation process for improved efficiency by conducting thorough audits and updating records.
• Monitored and updated financial plans to comply with client goals.

• Design & Fabrication of Jigs & Fixtures
• Precision Mechanical Parts
• Metal & Plastic Parts Modification for OA manufacturer
• Custom-made or Semi-auto equipment
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.