Hi, I’m
Murneera Zahar
Summary
Dynamic Attraction Operator with Mount Faber Leisure Group, recognized for exceptional customer service and crowd management. Demonstrated strong teamwork and self-motivation, training new staff and ensuring guest safety. Consistently exceeded performance expectations, receiving high guest feedback for professionalism and efficiency in ride operations. CPR certified and skilled in multitasking.
Overview
17
years of professional experience
Work History
Mount Faber Leisure Group
Attraction Operator
07.2017 - Current
Job overview
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in emergency situations calmly and efficiently, following established protocols for handling various scenarios involving guest safety or attraction malfunctions.
- Provided clear and concise safety instructions, ensuring guests thoroughly understood requirements before boarding attractions.
- Performed routine maintenance tasks on attractions as needed, ensuring proper function during operational hours.
- Collaborated with team members to ensure smooth operation of attractions throughout the day.
- Demonstrated flexibility in adapting to different roles within the park when necessary due to staff shortages or changes in scheduling demands.
- Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Exceeded performance expectations by consistently maintaining high levels of productivity and efficiency in attraction operation.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Completed required training programs successfully, obtaining certifications in first aid response and other relevant qualifications for the role of Attraction Operator.
- Received consistently high feedback from guests regarding professionalism, attentiveness, and overall performance as an Attraction Operator.
- Trained new ride operators on safety procedures and ride operations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Certis Cisco
Aviation Security Officer
01.2008 - 07.2016
Job overview
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Education
N- Level
Skills
- Queue management
- Customer service
- Ride operations
- Team Training
- Teamwork
- Strong work ethic
- Multitasking
- Cash handling
- Customer service expertise
- Crowd management
- Supervisory skills
- Self motivation
- Employee training
- CPR certified
- Guest relations
Timeline
Attraction Operator
Mount Faber Leisure Group
07.2017 - Current
Aviation Security Officer
Certis Cisco
01.2008 - 07.2016
N- Level
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