Muhammad Zulhilmi Bin Abdul Lajis
Singapore
Summary
'Nitec' Graduate in Food & Beverage Operations. Seeking for career progression in the competitive working world. Spontaneous, able to work independently, a well detailed oriented team player with a strong organizational skill. An innovative problem-solver who can generate plausible solutions, resolve complaints and issues at the workplace. Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. Eager to meet challenges and is quick to assimilate new concepts. Hardworking and willing to take on added responsibilities to meet team goals. Willingness in travelling across the globe for employment. Highly motivated and detail-oriented professional with proven track record of troubleshooting, repairing and maintaining production machinery and equipment to achieve optimal efficiency. Proficient in understanding and interpreting blueprints, schematics and technical drawings to manage equipment according to specifications.
Overview
9
9
years of professional experience
Work History
Attraction Operation (PIB)
Universal Studios Singapore
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Passenger Service Agent
SATS
10.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
Manufacturing Technician
Thermofisher Scientific
07.2020 - 09.2023
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected finished products for quality and adherence to customer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Assembled and tested parts and components to meet safety and performance standards.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Assisted engineers in developing, building, and testing prototypes and products.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
- Managed quality assurance initiatives.
Cinema Crew Member
Golden Villagre
02.2019 - 03.2020
- Assisted patrons by giving directions to areas inside or outside venue.
- Guided guests to exits and offered direct assistance in case of emergency.
- Assisted with keeping venue safe, clean and presentable for guests.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Checked IDs for age-restricted shows in compliance with regulations.
- Performed routine inspections of theater to identify safety hazards.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Provided assistance to guests with special needs and helped with seat accommodations.
Restaurant Crew Member
Spa esprit (House @ Dempsey)
06.2015 - 12.2016
- To be consistently alert at all times and able to react when situation calls for it.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Nitec -
NITEC F&B Ops ITE College West
2015
N Level -
Canberra Secondary School
2011
PSLE -
Xishan Primary School
2010
Skills
- Able to work under pressure
- Leadership
- Teamwork
- Good work etiquette
- Multitasking abilities
- Communications
- Adaptability
- Attention to details
- Queue management
Languages
Malay
Advanced (C1)
English
Advanced (C1)
Indonesian
Intermediate (B1)
Timeline
Passenger Service Agent
SATS
10.2023 - Current
Manufacturing Technician
Thermofisher Scientific
07.2020 - 09.2023
Cinema Crew Member
Golden Villagre
02.2019 - 03.2020
Restaurant Crew Member
Spa esprit (House @ Dempsey)
06.2015 - 12.2016
Attraction Operation (PIB)
Universal Studios Singapore
Nitec -
NITEC F&B Ops ITE College West
N Level -
Canberra Secondary School
PSLE -
Xishan Primary School
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