Gerry Soh

• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Documented and updated known fixes in knowledge base for future reference.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Assisted end-users with conference room equipment setup and operation.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Configured and installed computer systems for other sub-organizations.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored system performance to maintain system integrity.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Identified scope of problem and provided operational and technical assistance to remedy.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Configured and tested new software and hardware.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Provided graphical user interface-level assistance with server configuration and administration.
• Supported operating system and various tools and applications.
• Documented troubleshooting and corrective actions in Software Center.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
• Disconnected and reconnected desktops and peripherals to support office moves.

Required to wear hazmat suits such as LEVEL A, LEVEL B, LEVEL C and LEVEL D with the inclusion of FM39 (Face Mask). Required to perform duties such as ISM (Identify, Sampling and Mitigating). Required to operate in extreme weather conditions in suits with the use of complex equipment’s such as HAZMAT ID, AP4C, GID 3, AGROFOGGER, BIOFOGGER, SKBA ETC. Required to go on operational sweep on certain important events, to check for uncertain and unidentified improvised explosion device. Required to be on standby as an operational company. Required to be proficient on all chemical warfare agents in any case of emergencies

• Used scanners to quickly locate and track items in warehouse.
• Collaborated with team members to achieve daily pick and pack goals.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Kept tidy and organized warehouse to comply with cleanliness standards.
• Inspected and verified orders before shipping them to customers for accurate deliveries.
• Organized warehouse shelves and racks to maximize space utilization.
• Picked and packed order items.
• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
• Greeted customers and directed to requested products.
• Greeted store customers and discussed needs.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Maintained store assets with effective loss prevention strategies.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Managed timely and effective replacement of damaged or missing products.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Kept work areas neat, clean and free from debris.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Followed orders precisely for correct items, sizes and quantities.

• Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
• Wrote custom HTML and JavaScript for existing websites.
• Used content creation tools and digital media to design web sites.
• Attended development programs to gain competencies and boost skills set.
• Studied user requirements to gain strong understanding of project initiatives and deadlines.
• Developed testing code for web-based applications.
• Optimized web applications for speed, scalability and security.
• Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
• Handled clerical duties for web development staff to keep department running smoothly.
• Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
• Conducted unit testing to deliver optimal browser functionality.
• Created powerful Content Management Systems to serve as interface for client.
• Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
• Performed unit testing of web applications and troubleshot issues.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Oversaw technical issues and troubleshooting requests to resolve user problems.
• Developed technical solutions required to accommodate specific user-facing assets
• Determined coding requirements for specialized scripts.
• Implemented changes and integrated requested elements to streamline business operations.
• Validated third-party code to comply with internal standards and technical requirements.
• Ran debugging tools to eliminate flaws and glitches prior to publishing.
• Developed user-friendly web forms with validation and error handling.
• Implemented content management and security resource tutorials to assist end-user training.
• Oversaw back-end development using PHP to maintain website integrity.
• Adhered to SEO best practices while designing sites.

Website i have created: https://singaporeprojector.com/php/ (footer has many more links for websites i have created)

https://www.hawko.com/php/ (debugged)

• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Completed daily orders with expert picking and packing of shipments.
• Inspected items to identify discrepancies and damages and reported to supervisor.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Monitored outgoing packages for proper labels and accurate address information.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Placed items into bags, boxes or other containers.
• Inspected items for defects and damage.
• Assembled boxes, cartons and containers to package items.
• Packaged fragile items with cushioning material.

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Increased sales and customer satisfaction through personalized servicing.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Learned duties for various positions and provided backup at key times.