Muhammad Syahmi Bin Rahman
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Yong Fa Specialist Electrical PTE LTD honed my troubleshooting and customer service skills. Achieved significant improvements in safety and repair quality, demonstrating strong attention to detail and mechanical knowledge. Excelled in high-pressure environments, leveraging multitasking abilities to deliver exceptional results. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technician (Work Study Diploma)
Yong Fa Specialist Electrical PTE LTD
03.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
National Service
SPF (Protective Security Command)
08.2019 - 08.2021
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
Banquet Server (Part Time)
Marina Bay Sands
11.2018 - 03.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
Project Designer (Internship)
Kepple Fels
07.2018 - 09.2018
- Provided status updates for projects, delivering information to all stakeholders.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Participated in client meetings to gather requirements and establish clear project expectations.
- Evaluated competitive market landscape to inform strategic decisions on product positioning.
Maintenance and Repair Technician (Internship)
Flexspeed PTE LTD
10.2016 - 12.2016
- Assisted in facility expansions by participating in infrastructure setup, including electrical wiring installations and equipment assembly tasks.
- Increased production efficiency by troubleshooting and repairing malfunctioning equipment quickly and effectively.
- Elevated employee productivity with prompt resolution of reported issues related to office equipment such as printers, computers, and lighting systems.
- Enhanced overall facility safety by promptly addressing and resolving identified maintenance issues.
Education
Higher Nitec - Offshore & Marine Engineering Design
Institute of Technical Education
Singapore03.2019
Aerospace Machining Technology - Nitec
Institute of Technical Education
Singapore12.2016
N Level - Secondary Education
Greenridge Secondary School
Singapore12.2014
PSLE - Primary School
Teck Whye Primary School
Singapore12.2010
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Installation and Repair
- Quality Control
- Work Planning and Prioritization
- Safety Equipment
- Project Management
- Mechanical Knowledge
- Customer interaction
Certification
- Administer WSH Policy, NTUC Learning HUB - September 2022
- Identify WSH Hazards & Implement Control, NTUC Learning HUB Measures - October 2022
- Coordinate WSH Management System With Legal Compliance, NTUC Learning HUB - November 2022
- Coordinate Implementation of Emergency Preparedness and Response Plan, NTUC Learning HUB - November 2022
- Investigate and Report WSH Incident, NTUC Learning HUB- December 2022
- Promote WSH Culture Development, NTUC Learning HUB - January 2023
- Measure, Monitor and Report WSH Performance, NTUC Learning HUB - January 2023
- Facilitate Effective Communication and Engagement at The Workplace, NTUC Learning HUB - February 2023
- Solve Problems and Make Decisions at Supervisory Level, NTUC Learning Hub - February 2023
- Supervise WSH in Construction Industries, NTUC Learning HUB - March 2023
Languages
English
Malay
Timeline
Technician (Work Study Diploma)
Yong Fa Specialist Electrical PTE LTD
03.2022 - Current
National Service
SPF (Protective Security Command)
08.2019 - 08.2021
Banquet Server (Part Time)
Marina Bay Sands
11.2018 - 03.2019
Project Designer (Internship)
Kepple Fels
07.2018 - 09.2018
Maintenance and Repair Technician (Internship)
Flexspeed PTE LTD
10.2016 - 12.2016
Higher Nitec - Offshore & Marine Engineering Design
Institute of Technical Education
Aerospace Machining Technology - Nitec
Institute of Technical Education
N Level - Secondary Education
Greenridge Secondary School
PSLE - Primary School
Teck Whye Primary School
- Administer WSH Policy, NTUC Learning HUB - September 2022
- Identify WSH Hazards & Implement Control, NTUC Learning HUB Measures - October 2022
- Coordinate WSH Management System With Legal Compliance, NTUC Learning HUB - November 2022
- Coordinate Implementation of Emergency Preparedness and Response Plan, NTUC Learning HUB - November 2022
- Investigate and Report WSH Incident, NTUC Learning HUB- December 2022
- Promote WSH Culture Development, NTUC Learning HUB - January 2023
- Measure, Monitor and Report WSH Performance, NTUC Learning HUB - January 2023
- Facilitate Effective Communication and Engagement at The Workplace, NTUC Learning HUB - February 2023
- Solve Problems and Make Decisions at Supervisory Level, NTUC Learning Hub - February 2023
- Supervise WSH in Construction Industries, NTUC Learning HUB - March 2023
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