Benjamin Teo Zhi Qing
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Deputy Division Manager
YS Yong Services Pte Ltd
09.2018 - Current
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
Operations Manager
YS Yong Services Pte Ltd
05.2015 - 08.2018
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Operations Manager
Clean Solutions Pte Ltd
09.2011 - 04.2014
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Skills
- Staff Oversight
- Meetings and Presentations
- Software Proficiency
- Delegation Skills
- Team Leadership
- Process Improvement
- Analytical Thinking
Timeline
Deputy Division Manager
YS Yong Services Pte Ltd
09.2018 - Current
Operations Manager
YS Yong Services Pte Ltd
05.2015 - 08.2018
Operations Manager
Clean Solutions Pte Ltd
09.2011 - 04.2014
Similar Profiles
Muhammad Syahmi Bin RahmanMuhammad Syahmi Bin Rahman
Technician (Work Study Diploma) at Yong Fa Specialist Electrical PTE LTDTechnician (Work Study Diploma) at Yong Fa Specialist Electrical PTE LTD
Yunos AliYunos Ali
Chief Draughtsman Cum Coordinator at Hai Yong Engineering Pte LtdChief Draughtsman Cum Coordinator at Hai Yong Engineering Pte Ltd
Kelvin TangKelvin Tang
Events Team Coordinator at Yong Lei Events Pte LtdEvents Team Coordinator at Yong Lei Events Pte Ltd