Benjamin Teo Zhi Qing
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Deputy Division Manager
YS Yong Services Pte Ltd
2018.09 - Current
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Increased productivity by developing comprehensive project timelines and monitoring progress closely.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
Operations Manager
YS Yong Services Pte Ltd
2015.05 - 2018.08
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Operations Manager
Clean Solutions Pte Ltd
2011.09 - 2014.04
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Skills
- Staff Oversight
- Meetings and Presentations
- Software Proficiency
- Delegation Skills
- Team Leadership
- Process Improvement
- Analytical Thinking
Timeline
Deputy Division Manager
YS Yong Services Pte Ltd
2018.09 - Current
Operations Manager
YS Yong Services Pte Ltd
2015.05 - 2018.08
Operations Manager
Clean Solutions Pte Ltd
2011.09 - 2014.04
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