MUHAMMAD KHAIRUL ANUAR BIN ABU BAKA KHAIRUL
Summary
Experienced food service professional with strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
STORE MANAGER
CRAVE FOODS PTE LTD
01.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Food Packer
AVON PTE LTD (SATS INFLIGHT CATERING 2)
11.2021 - 09.2023
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Communicated with supervisors regarding any issues with packaging process.
- Assisted supervisors with coordinating daily tasks to meet production goals efficiently.
Team Leader
EAGLE MOVERS AND MAINTENANCE SERVICES
12.2020 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assistant Team Leader
THE FAMILY MOVERS PTE LTD
08.2019 - 11.2020
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Arranged items at destination according to customer request and instruction
- surrounded items in cling wrap, padded blanket and tape to protect from damage
Boarding Officer
Pasific Ferry Services
06.2015 - 12.2015
- Coordinated smoothly with local authorities regarding immigration clearances for foreign crew members, avoiding unnecessary delays in the process.
- Maintained up-to-date knowledge of maritime regulations, sharing relevant information with team members to ensure compliance across all functions.
- Assisted passengers at ticket counter and gate areas by checking baggage, issuing tickets, assigning seats and booking alternative vessels.
- Accommodated elderly and disabled passengers by providing wheelchair assistance.
Crew Member
KFC Restaurant
10.2010 - 10.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - N LEVEL
FAJAR SECONDARY SCHOOL
12-2008
No Degree - PSLE
EVERGREEN PRIMARY SCHOOL
12-2003
Skills
- Store operations
- Training and mentoring
- Opening and closing procedures
- Bank deposit procedures
- Budgeting and cost control
- Scheduling
- Multitasking
- Team leadership and coaching
- Recruitment and hiring
Certification
FOOD SAFETY LEVEL 1
FOOD SAFETY LEVEL 3
WORKPLACE SAFETY AND HEALTH F&B OPERATIONS LEVEL 2
WORKPLACE SAFETY AND HEALTH F&B OPERATIONS LEVEL 3
CUSTOMER SERVICE EXCELLENCE FOR FOOD SERVICES LEVEL 1
IDENTIFY HAZARDS AND MAINTAIN RISK CONTROL MEASURES
INTERACT WITH CUSTOMER
MAINTAIN PROFESSIONAL IMAGE
OFFER CUSTOMISED AND PERSONALISED SERVICES
DELIVER SERVICE EXCELLENCE
PROVIDE GEMS SERVICES
SELL PRODUCT AND SERVICES
WORKPLACE LITERACY LISTENING
WORKPLACE LITERACY READING
WORKPLACE LITERACY WRITTING
WORKPLACE LITERACY SPEAKING
WORKPLACE NUMERACY
Timeline
STORE MANAGER
CRAVE FOODS PTE LTD
01.2024 - 12.2024
Food Packer
AVON PTE LTD (SATS INFLIGHT CATERING 2)
11.2021 - 09.2023
Team Leader
EAGLE MOVERS AND MAINTENANCE SERVICES
12.2020 - 10.2021
Assistant Team Leader
THE FAMILY MOVERS PTE LTD
08.2019 - 11.2020
Boarding Officer
Pasific Ferry Services
06.2015 - 12.2015
Crew Member
KFC Restaurant
10.2010 - 10.2011
FOOD SAFETY LEVEL 1
FOOD SAFETY LEVEL 3
WORKPLACE SAFETY AND HEALTH F&B OPERATIONS LEVEL 2
WORKPLACE SAFETY AND HEALTH F&B OPERATIONS LEVEL 3
CUSTOMER SERVICE EXCELLENCE FOR FOOD SERVICES LEVEL 1
IDENTIFY HAZARDS AND MAINTAIN RISK CONTROL MEASURES
INTERACT WITH CUSTOMER
MAINTAIN PROFESSIONAL IMAGE
OFFER CUSTOMISED AND PERSONALISED SERVICES
DELIVER SERVICE EXCELLENCE
PROVIDE GEMS SERVICES
SELL PRODUCT AND SERVICES
WORKPLACE LITERACY LISTENING
WORKPLACE LITERACY READING
WORKPLACE LITERACY WRITTING
WORKPLACE LITERACY SPEAKING
WORKPLACE NUMERACY
No Degree - N LEVEL
FAJAR SECONDARY SCHOOL
No Degree - PSLE
EVERGREEN PRIMARY SCHOOL
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