Muhammad Imran Bin Ramli
Summary
Experienced Building Manager with a strong background in facilities and maintenance works. Proven ability to lead and collaborate with a highly trained team, ensuring smooth operations through informed decision-making. Exceptional troubleshooting abilities and effective supervision consistently deliver results. Seeking a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities. A driven Building Superintendent with deep knowledge in modern building systems, including plumbing, electrical, and HVAC repair. Personable and articulate, able to build strong relationships with tenants. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
Work History
Building Manager
CBM Pte Ltd
9 2021 - Current
- Directly report to the SPS /HTX at Singapore Prison Headquarters, furnishing regular updates on facility management activities and addressing any concerns or issues
- Prepare comprehensive management reports on facility management activities, encompassing maintenance, operations, budget updates, and key performance indicators (KPIs)
- Verify claims submitted by contractors and vendors for services rendered or materials supplied, ensuring accuracy, validity, and compliance with contractual agreements
- Monitor the performance of contractors and vendors, conducting regular assessments to evaluate their adherence to service level expectations and quality standards
- Conduct regular inspections of the building and M&E systems, collaborating with relevant vendors for improvement works, A&A, and defect rectification
- Monitor progress and ensure adherence to schedules and guidelines
- Maintain effective communication with stakeholders, manage procurement, and keep comprehensive records of inspections and project progress
- Stay updated on industry best practices and regulations
- Manage and oversee the progress of the Technical Executive's works, ensuring timely updates and monitoring of all fault reports
- Ensure the building consistently complies with relevant regulatory requirements, implementing necessary measures for compliance
- Foster positive relations with clients, authorities, and tenants, addressing their needs and concerns promptly and professionally
- Keep clients, authorities, and tenants informed of any service outages, scheduled shutdowns, or other relevant updates and Person in charge for Annual Electrical shutdown maintenance
- Tracking licensing and updating job request summary progress (under quotation) for PHQ and SPEAR
- Complying all the approved quotation and AOR for PHQ and SPEAR works and verifying the documentation for ad-hoc and preventive maintenance claims in SPEAR and PHQ
- Tracking monthly utilities for PHQ and SPEAR
- Person in charge for PHQ and SPEAR M&E and building operation system including HT board, LT board, Genset, cooling tower, chiller and etc
- Handle any other ad-hoc assignments assigned by management, demonstrating flexibility and adaptability in fulfilling responsibilities.
Assistant Manager (Facilities & Tenancy)
SPH Retail Property Management Services Pte Ltd
11.2019 - 07.2021
- Assisted in the operations and maintenance of the building, ensuring smooth day-to-day functioning
- Oversaw full-scale tenancy coordination, including monitoring the tenant's fit-out program and ensuring compliance with requirements
- Maintained comprehensive documentation and correspondence records
- Convened and conducted joint inspections for unit handover and takeover with tenants
- Addressed and followed up on tenants' requests and feedback, including work permits, hot work permits, service extension requests, and technical fault reports
- Conducted site surveys to assess technical feasibility for tenancy reconfiguration works and prepared ITQ/BQ specifications for vendor costing
- Monitored site works progress to ensure compliance with approved designs and regulatory requirements
- Tracked COU/TOP/TFP status for tenants' units and maintained relevant authorities' certificates/licenses
- Maintained policies and procedures for building operations, maintenance, administration, and management
- Assisted in preparing monthly management reports, building circulars, and memoranda
- Monitored contracts to ensure vendors met deliverables as per the contract terms
- Contributed to maintaining the property management system for the Facilities department
- Prepared and released M&E base drawings to tenants for fitting-out works after review and follow-up
- Raised documentation in the Simplicity system for invoices or costing related to repair or replacement in tenant premises
- Reviewed and approved PTW (Permit to Work) documents
- Monitored and managed the tenancy budget to facilitate ad-hoc works as instructed by management
- Addressed tenant's operational inquiries and issues, coordinated inspections, and verified provisions requiring improvement or repair during fitting-out and reinstatement periods
- Coordinated with the landlord's surveyor for lease agreement renewals or new tenants, including reconfigured units.
Senior Facilities Executive
APM Property Management Pte Ltd (MCST)
02.2017 - 11.2019
- Provide support in managing day-to-day facilities operations, building rectification works, housekeeping, and compliance with fire safety regulations within the premises
- Identify fire safety infringements and recommend enforcement actions as necessary
- Follow up on feedback from stakeholders, shoppers, and tenants
- Conduct investigations and follow-up actions for effective defect rectification
- Supervise term contractors to ensure compliance with contract specifications and satisfactory standards
- Coordinate tenancy fitting-out processes, including site verification and permit approval
- Monitor compliance with house rules and safety standards
- Assist in processing purchase orders for requisitions, supplies, materials, and equipment through the Facilities Management System
- Maintain records, reports, and correspondence related to finance issues and payment verification
- Monitor prompt attendance to maintenance feedback and direct works to specialists when needed
- Maintain fitting-out manuals and building records
- Liaise with consultants and contractors for cyclical replacement of building elements and improvement works
- Prepare cost estimates, draft contract documents and work specifications, invite quotations/tenders, evaluate and recommend award of quotations/tenders for repair works
- Execute capital replacement works, asset enhancement initiatives, maintenance, repair, and replacement tasks as assigned
- Assist the Senior/Facilities Manager in budget preparation for CAPEX, OPEX, and manage approved expenses
- Coordinate with the Leasing Team or other departments for sub-division/tenancy improvement works in retail and office areas
- Ensure compliance with building and statutory requirements and regulations
- Assist in the implementation of Asset Enhancement Initiative (AEI) projects when required
- Follow up and monitor the submission of As-Built drawings and documents
- Conduct final joint site inspections with tenants/ID to ensure completion of outstanding works and no illegal tapping from landlord or other tenants' installations
- Ensure timely and appropriate maintenance by term contractors
- Ensure timely submission and collation of service reports, scrutinize findings, and take necessary follow-up actions
- Responsible for handling all project upgrading and fitting-out matters from tender document preparation, scheduling, and supervision to completion, handover, and defects closure.
Senior Operation Executive
Capitol Investment Holdings Pte Ltd (Perennial Holding)
05.2015 - 02.2017
- Assist the Head of Operation Manager in managing day-to-day facilities operations, focusing on M&E aspects, building rectification works, housekeeping cleaning, and security team, ensuring compliance with fire safety regulations
- Manage Building Automation Systems and oversee carpark systems operations
- Supervise term contractors to ensure their performance complies with contract specifications and satisfactory standards
- Coordinate tenancy fitting-out works, including site verification and administration
- Liaise with consultants and participate in the TOP process, including handing over/taking over of premises
- Compile checklist and inspection form records and escalate any follow-up actions for timely defects rectification
- Manage technicians, security, and cleaning teams
- Follow up on feedback from stakeholders, shoppers, and tenants
- Investigate and follow up on defects rectification using appropriate methodologies
- Monitor prompt attendance to maintenance feedback, troubleshoot issues, and direct works to specialists when needed
- Monitor relevant authorities' certificates/licenses (e.g., NEA/MOH/SPF/NOA/FSC/LOA) for tenant units
- Ensure completion of post-renovation defects before requesting refunds
- Follow up and monitor the submission of As-Built drawings and documents
- Conduct final joint site inspections with tenants/ID to ensure all works are completed and no illegal tapping from the landlord or other tenants' installations
- Coordinate, inspect, and verify all tenancy/M&E provisions requiring improvement/repair during fitting-out
- Arrange for replacements during the fitting-out/reinstatement period.
Property Executive
Jones Lang Lasalle Property Consultants Pte Ltd
06.2011 - 05.2015
- Manage day-to-day facilities operations, focusing on M&E aspects, building rectification, and Fitting Out works
- Coordinate and supervise fire protection maintenance activities, ensuring timely completion of repair and servicing works by contractors/vendors and technicians
- Monitor and ensure efficient operation of M&E equipment and systems, maintaining their safety and functionality
- Conduct regular building inspections and follow up on rectification activities to ensure timely completion
- Assist in budget development and monitoring, financial planning, and control
- Coordinate capital projects related to income generation or cost reduction initiatives
- Liaise closely with helpdesk administration to address tenants' and building occupants' feedback in a timely manner and ensure issue closure through the Tenant's Portal
- Act as the main liaison for tenancy fit-out works and A&A works, attending site meetings with contractors and consultants to address technical issues
- Responsible for the handing over and taking over of tenant premises, ensuring compliance with lease agreements and checklist requirements for fixtures, items, and keys
- Prepare monthly management reports, compile design submissions, occupant load calculations, and M&E provisions for tenants
- Closely with tenants' project management teams to ensure compliance with local authorities (FSSD, NEA, BCA, etc.) and building standards and requirements
- Liaise and coordinate sub-division works with relevant parties, including architects and M&E consultants
- Conduct inspections and surveys before, during, and after fit-out works
- Conduct weekly building inspections and manage documentation related to tenancy works, including as-built drawings, authority certifications, and testing & commissioning reports
- Involved in Workplace Safety & Health and Fire Safety committees.
Building Technician
MKK Engineering Services Pte Ltd
09.2007 - 06.2011
- Assisted Maintenance Supervisor in the efficient and effective operation of Singapore Conference Hall
- Conducted daily inspections of the premises to identify any maintenance issues or deficiencies
- Carried out rectification works to address maintenance issues promptly and effectively
- Prepared and set up events/functions, including lighting, sound systems, props, and decorations
- Addressed complaints and carried out rectification of plumbing and sanitary systems
- Performed troubleshooting of M&E systems and fire alarm control panel
- Conducted user training and provided preventive maintenance procedures briefing to the in-house security team
- Managed housekeeping and cleaning-related matters within the premises
- Oversaw the renewal process of fire certificates and ensured compliance with fire safety regulations
- Coordinated and executed annual shutdown activities for maintenance and inspection purposes
- Documented data and reported spare part replacements.
Education
Some College (No Degree) - Specialist Diploma in Facilities And Energy Manage
BCA Academy
Singapore 02.2019 - 10.2020
Skills
Team Leadership Skills
Strong organization and planning skills
Facilities and Building Operation Management
Fire Safety Compliance and Regulation
Maintenance and Technical Fault Finding
A&A & Fitting Out Works Management
Stakeholder, Customer and Vendor Relations
Building Management System
Computerized Maintenance Management System
Microsoft Office (Outlook, Word, Excel and PowerPoint)
Building repairs
Project Management
Contractor Management
Decision-Making
Problem-solving aptitude
Team Collaboration
Certification
2024, CERT First Aider Course with CPR plus AED
Accomplishments
- Singapore Prison Headquarters (SPS HQ & SPEAR Unit), Daily Operations Management: Spearhead the comprehensive management of the Singapore Prison Headquarters and the SPS Elite base (SPEAR Unit), ensuring all daily operations are executed efficiently. This involves maintaining high standards of facility management, safety, and compliance with regulatory requirements.Complex Project Oversight: Successfully executed and managed high-value, complex projects with budgets ranging from SGD 10K to 300K, including:- System Upgrades: Led the upgrade of CRAU (Critical Risk Assessment Unit) and ACMV (Air Conditioning and Mechanical Ventilation) systems to enhance system performance, energy efficiency, and reliability.- Infrastructure Improvements: Implemented a new Public Address (PA) system and replaced faulty components at the High Tension (HT) substation, ensuring uninterrupted power supply and operational continuity.- Office Relocations & Fit-Outs: Planned and executed office relocations and fit-outs for various SPS departments. Notable projects included upgrading the video conferencing systems in the SPS Commissioner’s office and main conference room to support advanced communication needs.- Specialized Fitting-Out Works: Managed major fitting-out works for the SPEAR OPS Room, ensuring all specifications were met to support specialized operational requirements.- Upgrade Requests & Lifecycle Management: Consolidated and analyzed data for new upgrade requests and additional Mechanical & Electrical (M&E) requirements. Proposed strategic plans and supervised the lifecycle management of all building systems to ensure sustained efficiency and compliance.
- Suntec City, High-Impact Project Execution: Achieved recognition for delivering a high-profile project within 3 weeks and under budget (SGD 20K), receiving commendation from the Minister for Manpower and featuring prominently on CNA for its excellence in execution and cost-effectiveness.Major Infrastructure Enhancements:- Toilet Enhancement: Oversaw a comprehensive toilet enhancement project completed within 3 months and a budget of SGD 189K, resulting in improved facilities and customer satisfaction.- Auto Door Upgrade: Managed a significant auto door parts upgrade project at Suntec City, covering 80% of the entrances with a budget of SGD 150K, enhancing safety, accessibility, and operational efficiency.- Entrance Matting Installation: Directed the installation of heavy-duty entrance matting at Suntec City Mall within 2 months, amounting to SGD 100K. This initiative improved durability, cleanliness, and maintenance of high-traffic areas.- Public Safety and Roadworks: Effectively managed road rectification works to address public safety concerns within a 12-month period and a budget of SGD 250K. This involved extensive coordination with stakeholders and compliance with safety regulations to ensure public safety and infrastructure integrity.
Career Overview
With over 17 years of progressive experience in Facilities and Maintenance Management, I began my career as a Building Technician and advanced to current position, excelling in a wide array of responsibilities. My expertise spans tenancy fitting out, building operations, fire protection and safety, annual power shutdown arrangements, and FSSD submission requirements, all of which are critical in maintaining operational efficiency and ensuring regulatory compliance.
I have developed a strong foundation in leadership, organization, and problem-solving, coupled with exceptional interpersonal and communication skills. My hands-on experience in technical maintenance is further complemented by a deep understanding of Building Operation and Defect Liability Period (DLP) processes, which allows me to navigate complex scenarios effectively, ensuring that all regulatory requirements are met, and defects are rectified seamlessly.
I am known for optimizing building operations and enhancing safety measures, consistently delivering exceptional results. My approach to developing and implementing Standard Operating Procedures (SOPs) tailored to specific building operations has resulted in streamlined processes and maximized efficiency. I have successfully led teams through challenging projects and complex system upgrades to high-profile fittings and safety enhancements, ensuring projects are completed on time, within budget, and in full compliance with regulatory standards.
Availability
2 months’ notice
Keyhighlights
- Leadership and Team Management: Proven ability to lead and mentor teams, ensuring alignment with organizational goals and fostering a culture of continuous improvement.
- Operational Excellence: Expertise in developing and implementing SOPs, leading to streamlined operations and enhanced safety protocols.
- Project Management: Successfully managed large-scale projects, including CRAU and ACMV system upgrades, and major fitting-out works, delivering them within strict timelines and budgets.
- Regulatory Compliance: Comprehensive knowledge of FSSD submission requirements, fire safety compliance, and other regulatory standards, ensuring all operations adhere to local and international laws.
- Stakeholder Engagement: Adept at building strong relationships with stakeholders, vendors, and clients, ensuring smooth communication and the successful execution of projects.
Personal Information
- Ethnicity: Malay
- Date of Birth: 04/07/87
- Nationality: Singaporean
- Marital Status: Married
Timeline
Assistant Manager (Facilities & Tenancy)
SPH Retail Property Management Services Pte Ltd
11.2019 - 07.2021
Some College (No Degree) - Specialist Diploma in Facilities And Energy Manage
BCA Academy
02.2019 - 10.2020
Senior Facilities Executive
APM Property Management Pte Ltd (MCST)
02.2017 - 11.2019
Senior Operation Executive
Capitol Investment Holdings Pte Ltd (Perennial Holding)
05.2015 - 02.2017
Property Executive
Jones Lang Lasalle Property Consultants Pte Ltd
06.2011 - 05.2015
Building Technician
MKK Engineering Services Pte Ltd
09.2007 - 06.2011
Building Manager
CBM Pte Ltd
9 2021 - Current
2024, CERT First Aider Course with CPR plus AED
2021, Registered Fire Safety Manager
2019, Certificate in Fire Safety & Emergency Management Course - (FSMAS)
2017, Implement Incident Management Process
2017, Work at Height Course for Supervisor
2016, WSQ Advanced Certificate in WSH Level B - (NTUC Learning Hub)
2015, Higher National Building Qualification in M&E Works Supervision & Coordination
2012, PROFESSIONAL EXPERIENCES
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