C
Rabiah Begam Binte Rahim
Customer Service Executive
Singapore
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
6
6
Languages
Work History
Customer Service Officer
CBM Pte Ltd
02.2023 - Current
- Provide call centre / technical helpdesk support and services
- Provide front desk service and attend to visitors' enquiries
- Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc.
- Data Entry
- Submitting reports to higher management
Care Co-ordinator
National University Health Systems
08.2022 - 01.2023
- Co-ordinate care across the various care settings and act as patient advocate between patients, caregivers and hospitals
- Empathetic and provide efficient delivery to assist clients
- Provide administrative support.
International Assistance Executive
International SOS Singapore Pte. Ltd.
06.2018 - 07.2022
- Highly skilled in multi-tasking: able to work on both calls and emails concurrently
- Empathetic and provide efficient delivery to assist clients
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Manage cases with assist first, verify later
- Understands and delivers according to SOPs and billing procedures
- Co-ordinate cases in an effective and efficient manner
- Team-player.
Customer Service Executive
Teledirect Pte. Ltd.
07.2017 - 06.2018
- Successful and highly skilled in multi-tasking: A multi-skilled agent with 10 skillsets, and able to work on both calls and emails concurrently
- Contributed in the 17th CCAS International Contact Centre Awards 2017 for Team, successfully achieving the following: Best Outsourced Programme / Section Contact Centre: GOLD, Customer Experience (CX) Mystery Shopper Awards: GOLD
- Respond promptly to all calls and emails within the Service Level Agreement (SLA) set by the client and management
- Constantly keep abreast of the project’s announcements on new / obsolete initiatives
- Enters customers’ data and other relevant information into the CRM system meticulously
- Ability to manage customer’s expectations and take ownership of their requests / feedback / complaints using a customer centric approach
- Consistently maintain a high standard and performance in a fast-paced environment
- Participate in process improvement sessions, providing constructive feedback and suggestions
- Working together as a Team to ensure KPI deliverables are met.
Team Leader
IshopChangi
02.2013 - 07.2017
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Patient Accounts Officer
Gleneagles Hospital
08.2010 - 10.2011
- Registering of patients
- Claiming insurance for patients
- Data entry
- Billing
- Cashiering
- Answering patient’s enquiries and attending to feedback.
Education
Specialist Diploma - Hospitality And Resorts Management
Nanyang Polytechnic
Singapore 02.2012 - 12.2012
Diploma - Engineering Informatics
Nanyang Polytechnic
Singapore 04.2004 - 03.2007
GCE O' Level -
Beatty Secondary School
Singapore 01.1998 - 12.2003
Skills
Employee Scheduling
Customer-Oriented
Adaptability
Problem-solving abilities
Written Communication
Bilingual
Reliability
Multitasking
Employee Scheduling
Certification
Insurance: M5
Software
HTML
JavaScript
ASP
NET
VB
Microsoft Office 365
Adobe Photoshop
Macromedia Dreamweaver
Timeline
Customer Service Officer
CBM Pte Ltd
02.2023 - Current
Care Co-ordinator
National University Health Systems
08.2022 - 01.2023
International Assistance Executive
International SOS Singapore Pte. Ltd.
06.2018 - 07.2022
Customer Service Executive
Teledirect Pte. Ltd.
07.2017 - 06.2018
Team Leader
IshopChangi
02.2013 - 07.2017
Specialist Diploma - Hospitality And Resorts Management
Nanyang Polytechnic
02.2012 - 12.2012
Patient Accounts Officer
Gleneagles Hospital
08.2010 - 10.2011
Diploma - Engineering Informatics
Nanyang Polytechnic
04.2004 - 03.2007
GCE O' Level -
Beatty Secondary School
01.1998 - 12.2003