Fitria Minʼadi
ULU TIRAM
Summary
Eager to find an organization that values continuous development and offers opportunities for advancement. Committed to making a meaningful impact within a dynamic work environment by contributing skills and expertise. Confident in ability to thrive and contribute to the success of a company that aligns with aspirations.
Overview
6
6
years of professional experience
Work History
ROOM ATTENDANT
CBM PTE LTD
*OASIA DOWNTOWN & THE WESTIN SINGAPORE
06.2022 - Current
- Responsible for the general cleanliness of all assigned work areas
- Perform cleaning duties to maintain hotel rooms in a clean and orderly manner, including common areas and the preparation of vacant rooms
- Make beds, replenish linens, clean bathrooms, vacuum halls, dust, and mop
- Supplied guests with extra towels and toiletries when requested
- Informed supervisor when supplies were low
- Replenished guest supplies and amenities
- Cleaned and returned vacant rooms to occupant-ready status
- Removed finger marks and smudges from vertical surfaces, including doors, frames, and glass partitions
- Inspect cleaning equipment for proper functioning
- Inspect vacant rooms for lost items or repair needs
- Waste disposal
SALES ASSISTANT
SOGO KL DEPARTMENT STORE
JOHOR BAHRU, JOHOR
04.2019 - 02.2022
- Provide outstanding customer service as the first point of contact for prospective and current customers
- Respond to customer questions and concerns, promptly resolving issues and escalating concerns when needed
- Maintained store premises by cleaning and organizing items
- Greeted and welcomed customers
- Answered questions about store products and services with thorough and accurate information
- Managed cash and credit transactions
- Resolved customer disputes in accordance with store policies
- Reported issues with products and customers to store manager
- Collaborated with sales teams to create effective marketing strategies
- Created sales and clearance signs for display
Education
SIJIL PELAJARAN MALAYSIA
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Safety awareness
- Linens and toiletries replacement
- Maintenance reports
- Lost and found procedures
- Vacuuming
- Mopping and sweeping
- Self motivated
- Dusting
Accomplishments
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Cleaned an average of 13-24 rooms per day.
Personal Information
- NAME : FITRIA
- DATE OF BIRTH : 12/28/00
- GENDER : FEMALE
- MARITAL STATUS: SINGLE
Timeline
ROOM ATTENDANT
CBM PTE LTD
06.2022 - Current
SALES ASSISTANT
SOGO KL DEPARTMENT STORE
04.2019 - 02.2022
SIJIL PELAJARAN MALAYSIA