Muhammad Hisham Bin Rosli
Singapore
Summary
I’m looking to obtain a full-time position to build a long-term career and grow progressively. I’m willing to learn and enhance my skills as well as seeking a responsible job with an opportunity of professional challenges.
Overview
10
10
years of professional experience
Work History
Assistant Station Manager
SMRT Corporation
10.2022 - Current
- Assist passengers when asked for directions or card top up related issues
- Manually drive the train before start of revenue to ensure guideway is clear of obstructions
- Identify and reset breakers in the plant room in any case of any power trip
- Identify and rectify train fault occurs
- Access the guideway in a safe manner to do train recovery if train is stuck in between stations
- Manually do lift recovery if lift becomes faulty with or without passengers in the lift
- Do regular stations checks to ensure no flammable or dangerous items left in or around the stations
- Keep a lookout while on duty to ensure no passenger is standing near the edge of the platform dangerously
- Clear station after revenue hours to ensure no passengers loitering
- Follow operating trains in alternate hours to ensure smooth ride for passengers
- Quick response time when activated by Ops room
- Ensure every train or track fault is done safely and accurately to prevent unwanted injuries to passengers
- Memorise train faults to lessen the recovery period of train when activated
- Ensure the safety of all passengers when there is a need to walk on the guideway
Operations Coordinator
York Launch Ferry Services Pte Ltd
03.2021 - 09.2022
- Planning & coordinating boats personal to go onboard
- Ensure boats are available for booking made
- Liaising with clients & suggesting solutions if there were any issues
- Act fast when there’s emergency out at sea
Security Officer
Woh Hup Pte Ltd
11.2020 - 01.2021
- Deal directly with office staffs and visitors by face to face or telephone
- Respond promptly to enquiries
- Handle and resolve complaints within the shortest time and follow up to ensure resolution
- Perform ID verification before allowing entry to the premises
- Escort contractors to their designated work area from start to finish as to prevent any thefts or unauthorized access to office confidential files and data
- Direct requests and unresolved issues to the management
- Safeguarding the premises and ensure no suspicious items or person are in the building after office hours
- Night patrol and clocking to be done attentively and thoroughly
- Keep records of staffs/visitors interaction and transactions
- Record details and action taken
- Manage visitor entry pass distribution and collection
- Communicate and coordinate with internal department if there is any issue
- Daily communication with management
Night Security Officer @ UNILEVER Asia Pte Ltd
ASEC Events Command PTE LTD
07.2019 - 11.2020
- Deal directly with office staffs and visitors by face to face or telephone
- Respond promptly to enquiries
- Handle and resolve complaints within the shortest time and follow up to ensure resolution
- Perform ID verification before allowing entry to the premises
- Escort contractors to their designated work area from start to finish as to prevent any thefts or unauthorized access to office confidential files and data
- Direct requests and unresolved issues to the management
- Safeguarding the premises and ensure no suspicious items or person are in the building after office hours
- Night patrol and clocking to be done attentively and thoroughly
- Keep records of staffs/visitors interaction and transactions
- Record details and action taken
- Manage visitor entry pass distribution and collection
- Communicate and coordinate with internal department if there is any issue
- Daily communication with management.
Delivery Attendant (Audio House/Seahorse)
RAS Transportation
12.2017 - 04.2019
- Provide delivery services and same day installation of appliances
- Proper checks on delivery goods before loading into lorry for the day’s job
- Ensure number of items tally with Delivery Order paper and warehouse checklist
- Calling and informing customers about ETA to reach destination
- Provide good and acceptable service
- Maintain good behavior and manners when talking to customers
- Give resolutions and assist customers should there be any mishaps or defects on product
- Install appliances properly and quick so as not to delay other deliveries
- Always be on time to destination.
Cashier Cum Service Crew
Wendy’s Restaurant @ Jurong East MRT Station
02.2014 - 04.2015
- Handling all cash and card transactions for the organization
- Changing of cash to small notes and coins at the bank to get ready for the next day operation
- Ensuring the cash float is always ready for operation the following day
- Guiding and solving queries of customers
- Providing training and assistance for newly joined cashiers
- Maintaining monthly, weekly and daily report transaction
- Sending of daily sales for the club and bar to the manage in charge at the end of the day
- Dealing with customer refunds
- Prepare tables with special attention to sanitation and order, clearing of used cutleries
- Presenting menus and helping customers in food/beverages selection
- Take/serve orders and answer questions or make recommendations for products
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payments
- Stocks take and stocks check for the take-away utensils and packages.
Education
Nitec in Security Technology -
ITE College West
Singapore01.2016
GCE N Level -
Hong Kah Secondary School
Singapore01.2012
PSLE -
Pioneer Primary School
Singapore01.2007
Accomplishments
- Certificate of Accomplishment (Maritime Policing Course)
- Certificate of Accomplishment (Police Officers Basic Course)
- Commander’s Award Certificate (For good work done in protecting the sovereignty of STW(PB))
- Certificate of Appreciation (For contribution to Coastal Patrol Squadron/Police Coast Guard)
- Certificate of Service (Completion of Full-Time National Service with Singapore Police Force)
Completed Ns
Singapore Police Force (Police Coast Guard)
Languages
English & Malay
Timeline
Assistant Station Manager
SMRT Corporation
10.2022 - Current
Operations Coordinator
York Launch Ferry Services Pte Ltd
03.2021 - 09.2022
Security Officer
Woh Hup Pte Ltd
11.2020 - 01.2021
Night Security Officer @ UNILEVER Asia Pte Ltd
ASEC Events Command PTE LTD
07.2019 - 11.2020
Delivery Attendant (Audio House/Seahorse)
RAS Transportation
12.2017 - 04.2019
Cashier Cum Service Crew
Wendy’s Restaurant @ Jurong East MRT Station
02.2014 - 04.2015
Nitec in Security Technology -
ITE College West
GCE N Level -
Hong Kah Secondary School
PSLE -
Pioneer Primary School
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