Summary
Overview
Work History
Education
References
Timeline
Generic
FARAHFARDIANA MOHD KASSIM

FARAHFARDIANA MOHD KASSIM

SINGAPORE

Summary

Inspired to be an excellent worker and team player requiring proven ability to enhance operational efficiency affect team productivity and maximise operations. Independent and reliable as a staff or team player. Maintain professional internal and external relationship that meets company core values. Caring and hardworking with excellent interpersonal communication, customer service and office support skills.

Overview

17
17
years of professional experience

Work History

Assistant Station Manager

SMRT Trains
02.2021 - Current
  • Man or drive the PV according to duty roster plan and when assigned by supervisors.
  • Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
  • Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
  • Handle and process transactions for passenger (e.g. problem cards, upgrades).
  • Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
  • Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
  • Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
  • Be part of Company Emergency Response Team where one is expected to undergo CERT course
  • Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Self-Employed

FAFA M K
01.2015 - 02.2021
  • Inform clients by explaining process and procedures;
  • Answering questions; and
  • Providing information.
  • Act as an third party agent between Indonesia Embassy and client
  • Obtain client’s details and submission of visa application to the Embassy
  • Deliver and collection of client’s passport
  • Data entry

Customer Service Officer

Singapore Telecommunication Ltd
08.2013 - 01.2015
  • Obtains client information by answering telephone calls, verifying information
  • Informs clients by explaining procedures; answering questions; providing information.
  • Manage and resolve customer’s complaints
  • Follow up on customer’s calls priority issues

Part-Time Delivery Rider

Pastamania
01.2011 - 01.2012
  • To ensure food to be delivered on time
  • Handle money (change)

IT Consultant

TechFount System Pte Ltd
08.2011 - 09.2011
  • Up-selling/promote products
  • Handling IT hardware/software issue
  • Delivery of IT product
  • School Attachment

Part-Time Delivery Rider

McDonald’s Singapore
01.2010 - 01.2011
  • To ensure food to be delivered on time
  • Handle money (change)

Part-Time Retail Crew

Video Ezy Singapore
01.2009 - 01.2010
  • Provide excellent level of customer service to customers along with solid product knowledge.
  • Cashiering duties.
  • Maintain an awareness of all promotions or advertisements.
  • Performs housekeeping duties necessary to maintain store cleanliness and basic upkeep.
  • Assist in processing and replenishing merchandise and monitoring floor stocks.
  • Any other tasks as assigned from time to time by supervisor/manager.

Education

HIGHER NITEC - Information Technology

ITE College Central Tampines
01.2012

NITEC - Digital Audio & Video Production

Itc College East Simei
01.2009

GCE ‘N’ Level - undefined

Hai Sing Catholic School
01.2007

PSLE - undefined

Loyang Primary School
01.2003

References

You Siang Tan, Service Operations Manager

  • melvin05@smrt.com.sg
  • +6590670622


Rosdi Bin Jantan, Manager Station Ops 

  • rosdibj@smrt.com.sg
  • +6596926795

Timeline

Assistant Station Manager

SMRT Trains
02.2021 - Current

Self-Employed

FAFA M K
01.2015 - 02.2021

Customer Service Officer

Singapore Telecommunication Ltd
08.2013 - 01.2015

IT Consultant

TechFount System Pte Ltd
08.2011 - 09.2011

Part-Time Delivery Rider

Pastamania
01.2011 - 01.2012

Part-Time Delivery Rider

McDonald’s Singapore
01.2010 - 01.2011

Part-Time Retail Crew

Video Ezy Singapore
01.2009 - 01.2010

NITEC - Digital Audio & Video Production

Itc College East Simei

GCE ‘N’ Level - undefined

Hai Sing Catholic School

PSLE - undefined

Loyang Primary School

HIGHER NITEC - Information Technology

ITE College Central Tampines

Similar Profiles

CREATE PROFILE
FARAHFARDIANA MOHD KASSIM