Excel
DANIEL RODRIGUES
Assistant Station Manager
Summary
Highly motivated with a total of 12 years of hotel experience. Enjoy back end challenges like, developing new solutions for operations, saving cost and improving customer satisfaction. Carrying out duties as a Duty Manager, leading the team through day to day operations
Overview
14
14
years of professional experience
Work History
Assistant Station Manager
SBS Transit Ltd
09.2023 - Current
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Contributed to improved overall efficiency within the rail network through collaborative problem-solving efforts with colleagues from various departments.
- Improved train punctuality by consistently adhering to schedules and promptly addressing any delays.
Duty Manager
Rendezvous Hotel Singapore
01.2020 - 09.2023
- Ensuring that team members are up to date with the most updated information on procedures and enforcing them
- Maintaining service standards of the front office reception by ensuring proper training and motivation of staff members
- Liaising with all departments within the hotel to ensure that guests satisfactions and needs are exceeded
- Performing night shift duties by ensuring all reports are up to date and accurate before night audit
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Senior Guest Service Excutive
Rendezvous Hotel Singapore
01.2018 - 02.2020
Guest Service Executive
Rendezvous Hotel Singapore
01.2015 - 01.2018
Restaurant, Bars & Events Executive
Pan Pacific Orchard
01.2014 - 01.2015
Club Concierge
Shangri-La Hotel
01.2011 - 01.2014
Education
Skills
Time Management
Passenger Assistance
Safety awareness
Team Supervision
Customer Service
Relationship Building
Accomplishments
- Service Excellence Award Star 2021, 2019, 2018, 2017
- Employee Of The Year 2019
- Receptionist Of The Year (Preliminary Round) 2018
- Service Excellence Award Silver 2016
- Shangri-la Silver Award 3 Times
- Shangri-La Gold Award 1 Time
Software
Word
Opera
Photoshop
Timeline
Assistant Station Manager
SBS Transit Ltd
09.2023 - Current
Duty Manager
Rendezvous Hotel Singapore
01.2020 - 09.2023
Senior Guest Service Excutive
Rendezvous Hotel Singapore
01.2018 - 02.2020
Guest Service Executive
Rendezvous Hotel Singapore
01.2015 - 01.2018
Restaurant, Bars & Events Executive
Pan Pacific Orchard
01.2014 - 01.2015
Club Concierge
Shangri-La Hotel
01.2011 - 01.2014