Microsoft Office
MOHD AMINUL HAFIZ MD YUSOFF
SENIOR ASSOCIATE
Ulu Bedok
Summary
Accomplished Senior Associate RTR at DHL ASIA PACIFIC SHARE SERVICE SDN BHD, adept in data analytics and performance monitoring. Demonstrated expertise in enhancing customer satisfaction and streamlining workflows, leading to significant improvements in operational efficiency. Skilled in MS Office and fostering collaboration, consistently prioritized business partner results and team support.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Associate RTR
DHL ASIA PACIFIC SHARE SERVICE SDN BHD
01.2016 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Credit Application Processor
AEON Credit Service (M) Berhad
02.2014 - 12.2015
- Reduced risk exposure by identifying potential red flags during the credit application process.
- Performed regular audits of processed applications to ensure accuracy and adherence to established policies and procedures.
- Enhanced credit application processing by streamlining workflows and reducing turnaround time.
- Increased accuracy of credit decisions by diligently reviewing financial documents and verifying information.
- Uploaded completed applications to appropriate credit system.
Officer
Ambank (M) Berhad
12.2011 - 02.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Assisted debtors in setting up payment plans to recover overdue balances.
Education
Bachelor of Arts - Research And Development Management
Universiti Utara Malaysia
Kedah 04.2001 -
Skills
Performance monitoring
Computer Skills
Work Planning and Prioritization
Data Analytics
Account Reconciliation
Finance
MS Office
Software
Power BI
SAP
Certification
Employer of the Month
Timeline
Employer of the Month
06-2017
Senior Associate RTR
DHL ASIA PACIFIC SHARE SERVICE SDN BHD
01.2016 - Current
Credit Application Processor
AEON Credit Service (M) Berhad
02.2014 - 12.2015
Officer
Ambank (M) Berhad
12.2011 - 02.2014
Bachelor of Arts - Research And Development Management
Universiti Utara Malaysia
04.2001 -
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