Gopala Krishnan

• Managed 12 Senior Analyst & 2 Direct Supervisors in terms of processes and procedures in regard to sanctions screening.
• Implemented & Trained team for Huawei Sanction, BIS Regulations/U.S. EAR / ITAR (Export Administration Regulations / International Traffic in Arms Regulations), Air Capacity Sales Screening, OFAC (Office of Foreign Assets Control), UN Sanctions & International Embargoes, AML/KYC & Anti-Terrorism Measures, Eur-lex, Russia Sanctions, and Russia Circumventions.
• Implemented & Trained team for Controlled Military Item Screening
• Mentored a team to perform daily data extraction & audit for shipments heading to sanctioned countries (reports sent to Global Management Board). Resulted in ZERO errors in terms of screening.
• Conducted system trainings for team to accelerate TAT-resulted in improvements for TAT
• Planned team training needs/requirements.
• Key person to monitor Iran & North Korea related procedures; mentored 6 individuals to carry these forward successfully.
• Coaching Supervisors.
• Implemented record keeping plans for audit purposes (periodically reviewed).
• Key person in communicating with AP countries on escalation and processes-Resulted in improving them based on action plan.
• Trained new Supervisors during on-boarding process -Successful.
• Guided and served as ‘advisor’ for Denied Party Screening Team and their Supervisors to handle cases/transactions where it involves both Denied Parties and Sanctioned Countries.
• Acting as GSOP/Process focal point.
• Led cross-departmental collaboration to develop and implement risk management strategies for corporate trade operations, safeguarding company interests and reputation within industry.
• Collaborated with cross-functional teams to address potential compliance issues, maintaining proactive approach in problem-solving.
• Conducted regular audits to identify areas of improvement and ensure accuracy of records for seamless compliance process.
• Supported continuous improvement initiatives by identifying gaps in current processes and recommending appropriate changes for enhanced efficiency and effectiveness in trade compliance management.
• Organized comprehensive employee training programs to improve understanding of trade controls and compliance requirements.
• Maintained up-to-date knowledge on all applicable export/import laws, ensuring continuous adaptation of company procedures as needed.
• Handled export and import authorizations, permits and certifications.
• Led cross-departmental collaboration to develop and implement risk management strategies for corporate trade operations, safeguarding company interests and reputation within industry.

As an Export Compliance Supervisor at DHL Asia Pacific Shared Service Centre, I successfully managed a team of 17 Senior Associates, improving coaching sessions to reduce error rates. I implemented training on high-risk countries processes, resulting in increased KPI achievement. Additionally, I consolidated processes for better case management and communication with AP countries.

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

• Participated in regular reviews of Denied Party watchlists (KYC) utilized for transaction screening, ensuring accuracy and completeness.
• Mitigated reputational risks for organization by consistently applying best-in-class screening methodologies across all transactions.
• Maintained comprehensive understanding of industry regulations and best practices through ongoing training and professional development.
• Reduced false positives in transaction screening by refining filtering criteria and optimizing system settings.
• Managed approximately 100 profile screening, emails and faxes per day from customers

• Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
• Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
• Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.

• Ensured accurate tariff classifications for various imported goods, resulting in reduced delays and penalties.
• Collaborated closely with supply chain partners to optimize logistics processes while meeting all necessary legal requirements related to trade activities.
• Collaborated with cross-functional teams to identify potential compliance risks and develop strategies to mitigate them.
• Developed relationships with key stakeholders, including government officials and international partners, ensuring smooth operations and timely resolution of issues.
• Conducted thorough audits of import/export documents, ensuring accuracy and adherence to regulatory requirements.
• Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
• Reduced duty costs through diligent analysis of product classifications and application of applicable trade agreements or exemptions.
• Verified rejected cargo and advised on steps to take for avoiding repeat denial.