Fatimah Kate De Los Santos
Ulu Bedok
Summary
Results-driven with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level full time position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Safe Entry Usher
Safe Entry
Retail Supervisor
Cotton On
01.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Full Time Retail
Cotton On
08.2022 - 12.2023
- Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
- Enhanced customer satisfaction by monitoring call quality and coaching agents for improvement.
- Played a pivotal role in maintaining a high standard of customer experience by proactively adjusting resources in response to changing business needs.
- Evaluated current processes to develop improvement plans.
Part Time Retail
Cotton On
06.2022 - 07.2022
Usher
Gardens By The Bay
11.2019 - 12.2019
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
Retail Sales Associate
Jo Malone
03.2018 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Design Communication
LaSalle
2021
Tampines Secondary School
2017
Bedok West Primary School
2012
Skills
Working under pressure
Task Delegation
Inventory Control
Staff Training and Development
Timeline
Retail Supervisor
Cotton On
01.2024 - Current
Full Time Retail
Cotton On
08.2022 - 12.2023
Part Time Retail
Cotton On
06.2022 - 07.2022
Usher
Gardens By The Bay
11.2019 - 12.2019
Retail Sales Associate
Jo Malone
03.2018 - 05.2018
Safe Entry Usher
Safe Entry
Design Communication
LaSalle
Tampines Secondary School
Bedok West Primary School
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