A strong believer of own capabilities, who's ready to hold a bigger role and responsibilities in a fast paced logistics environment; independent and confident with proven leadership qualities in the F&B industry, only together a better future can be built, with excellent communications and team-working skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Mohammad Izhar Ahmad
Branch Operations Supervisor
SIngapore
Summary
Overview
10
years of professional experience
1
Certification
Work History
GD Express Singapore Pte. Ltd.
Branch Operations Supervisor
2022.01 - Current (2 years & 8 months)
Job overview
- Led and conducted reviews of branch policies and procedures for compliance.
- Reconciled general ledger accounts directly related to operations.
- Coordinated engagements with outside vendors and assisted with data gathering for auditors, actuaries and consultants.
- Remained calm and professional in stressful situations.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Balanced operational awareness with customer focus.
- Performed duties in office environment during operating hours.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Developed strategic plans for day-to-day operations.
- Supported HOB with special projects and additional job duties.
SG Toy Display Pte. Ltd.
Driver, Warehouse Orders
2021.04 - 2021.12 (8 months)
Job overview
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked directly with customers to assess damage and incompleteness of orders.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Delivered employees and materials to job sites daily.
- Obtained customer signatures to complete and process paperwork.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Verified daily deliveries against shipping instructions before delivering to customers.
TL Air Express Pte.Ltd.
Assistant Operations Manager
2020.03 - 2020.10 (7 months)
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Evaluated current operational strategies and recommend improvements.
- Generated operational reports for management on monthly schedule.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Educated operations team on best practices, company policies and service excellence standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Royale Logistics Pte. Ltd.
Operations Supervisor
2019.01 - 2020.03 (1 year & 2 months)
Job overview
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised 10-15 employees on 2 shift, overseeing efficiency of deliveries and pick-ups.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in 100% achievement for both deliveries and pick-ups.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Eased team transitions and new employee orientation through effective training and development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
RedMart
Warehouse Operations Associate
2018.10 - 2019.01 (3 months)
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed over 50 customer orders each day in warehouse setting.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Operated RF scanners to track merchandise and verify contents of containers.
- Simplified shipping and receiving processes for improved workflow.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Updated daily logs with regular shift activities and incident details.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Mr. Movers SG
Warehouse Operations Supervisor
2018.03 - 2018.06 (3 months)
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Kept corporate departments and customers updated on critical shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Federal Express Singapore Pte. Ltd.
Logistics Specialist
2014.09 - 2018.01 (3 years & 4 months)
Job overview
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Worked with customers to integrate processes and correct issues.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Developed systems for organizing reports and records to drive integrity.
- Validated inventory levels and updated systems using handheld devices.
- Detected and resolved multifaceted issues related to business direction and operations.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Singapore Post Pte. Ltd
Delivery Courier
2013.06 - 2014.09 (1 year & 3 months)
Job overview
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified load against delivery ticket before beginning every shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Communicated route progress to TC, noting traffic and construction issues to avoid delays for critical deliveries.
Don Quijote: Spanish Restaurant
Assistant Restaurant Operations Manager
2010.07 - 2012.04 (1 year & 9 months)
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
Education
Singapore Institute of Materials Management Singapore
Diploma from Logistics Management
10.2016
University Overview
Skills
- Prioritizing and Planning
- Error Reconciliation
- Public Speaking
- Business Development
- Proactive and Focused
- Dynamic team player
- Safety Guidelines
- Independent
- Charismatic and Confident
- Branch Operations Management
- Shift Scheduling
- Initiative
- Team Supervision
- Managing Fleet Vehicles
- Motivational Techniques
Certification
- Advance Excel for Logistics and Supply Chain Management
- Perform Stock Control and Housekeeping Operations
- Apply 5S Techniques
- Warehouse Operations
- Certified Service Professional, WSQ
- Communication and Relationship Management - Operations
- Problem Solving and Decision Making - Operations
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Branch Operations Supervisor
GD Express Singapore Pte. Ltd.
2022.01 - Current (2 years & 8 months)
Driver, Warehouse Orders
SG Toy Display Pte. Ltd.
2021.04 - 2021.12 (8 months)
Assistant Operations Manager
TL Air Express Pte.Ltd.
2020.03 - 2020.10 (7 months)
Operations Supervisor
Royale Logistics Pte. Ltd.
2019.01 - 2020.03 (1 year & 2 months)
Warehouse Operations Associate
RedMart
2018.10 - 2019.01 (3 months)
Warehouse Operations Supervisor
Mr. Movers SG
2018.03 - 2018.06 (3 months)
Logistics Specialist
Federal Express Singapore Pte. Ltd.
2014.09 - 2018.01 (3 years & 4 months)
Delivery Courier
Singapore Post Pte. Ltd
2013.06 - 2014.09 (1 year & 3 months)
Assistant Restaurant Operations Manager
Don Quijote: Spanish Restaurant
2010.07 - 2012.04 (1 year & 9 months)
Singapore Institute of Materials Management
Diploma from Logistics Management
- Advance Excel for Logistics and Supply Chain Management
- Perform Stock Control and Housekeeping Operations
- Apply 5S Techniques
- Warehouse Operations
- Certified Service Professional, WSQ
- Communication and Relationship Management - Operations
- Problem Solving and Decision Making - Operations
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