A strong believer of own capabilities, who's ready to hold a bigger role and responsibilities in a fast paced logistics environment; independent and confident with proven leadership qualities in the F&B industry, only together a better future can be built, with excellent communications and team-working skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Mohammad Izhar Ahmad
Branch Operations Supervisor
SIngapore
Summary
Overview
10
years of professional experience
1
Certification
Work History
GD Express Singapore Pte. Ltd.
Branch Operations Supervisor
01.2022 - Current
Job overview
- Led and conducted reviews of branch policies and procedures for compliance.
- Reconciled general ledger accounts directly related to operations.
- Coordinated engagements with outside vendors and assisted with data gathering for auditors, actuaries and consultants.
- Remained calm and professional in stressful situations.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Balanced operational awareness with customer focus.
- Performed duties in office environment during operating hours.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Developed strategic plans for day-to-day operations.
- Supported HOB with special projects and additional job duties.
SG Toy Display Pte. Ltd.
Driver, Warehouse Orders
04.2021 - 12.2021
Job overview
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked directly with customers to assess damage and incompleteness of orders.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Delivered employees and materials to job sites daily.
- Obtained customer signatures to complete and process paperwork.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Verified daily deliveries against shipping instructions before delivering to customers.
TL Air Express Pte.Ltd.
Assistant Operations Manager
03.2020 - 10.2020
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Evaluated current operational strategies and recommend improvements.
- Generated operational reports for management on monthly schedule.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Educated operations team on best practices, company policies and service excellence standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Royale Logistics Pte. Ltd.
Operations Supervisor
01.2019 - 03.2020
Job overview
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised 10-15 employees on 2 shift, overseeing efficiency of deliveries and pick-ups.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in 100% achievement for both deliveries and pick-ups.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Eased team transitions and new employee orientation through effective training and development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
RedMart
Warehouse Operations Associate
10.2018 - 01.2019
Job overview
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed over 50 customer orders each day in warehouse setting.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Operated RF scanners to track merchandise and verify contents of containers.
- Simplified shipping and receiving processes for improved workflow.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Updated daily logs with regular shift activities and incident details.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Mr. Movers SG
Warehouse Operations Supervisor
03.2018 - 06.2018
Job overview
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Kept corporate departments and customers updated on critical shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Federal Express Singapore Pte. Ltd.
Logistics Specialist
09.2014 - 01.2018
Job overview
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Worked with customers to integrate processes and correct issues.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Developed systems for organizing reports and records to drive integrity.
- Validated inventory levels and updated systems using handheld devices.
- Detected and resolved multifaceted issues related to business direction and operations.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Singapore Post Pte. Ltd
Delivery Courier
06.2013 - 09.2014
Job overview
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified load against delivery ticket before beginning every shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Communicated route progress to TC, noting traffic and construction issues to avoid delays for critical deliveries.
Don Quijote: Spanish Restaurant
Assistant Restaurant Operations Manager
07.2010 - 04.2012
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
Education
Singapore Institute of Materials ManagementSingapore
Diploma from Logistics Management
10.2016
University Overview
Skills
- Prioritizing and Planning
- Error Reconciliation
- Public Speaking
- Business Development
- Proactive and Focused
- Dynamic team player
- Safety Guidelines
- Independent
- Charismatic and Confident
- Branch Operations Management
- Shift Scheduling
- Initiative
- Team Supervision
- Managing Fleet Vehicles
- Motivational Techniques
Certification
- Advance Excel for Logistics and Supply Chain Management
- Perform Stock Control and Housekeeping Operations
- Apply 5S Techniques
- Warehouse Operations
- Certified Service Professional, WSQ
- Communication and Relationship Management - Operations
- Problem Solving and Decision Making - Operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Branch Operations Supervisor
GD Express Singapore Pte. Ltd.
01.2022 - Current
Driver, Warehouse Orders
SG Toy Display Pte. Ltd.
04.2021 - 12.2021
Assistant Operations Manager
TL Air Express Pte.Ltd.
03.2020 - 10.2020
Operations Supervisor
Royale Logistics Pte. Ltd.
01.2019 - 03.2020
Warehouse Operations Associate
RedMart
10.2018 - 01.2019
Warehouse Operations Supervisor
Mr. Movers SG
03.2018 - 06.2018
Logistics Specialist
Federal Express Singapore Pte. Ltd.
09.2014 - 01.2018
Delivery Courier
Singapore Post Pte. Ltd
06.2013 - 09.2014
Assistant Restaurant Operations Manager
Don Quijote: Spanish Restaurant
07.2010 - 04.2012
Singapore Institute of Materials Management
Diploma from Logistics Management
- Advance Excel for Logistics and Supply Chain Management
- Perform Stock Control and Housekeeping Operations
- Apply 5S Techniques
- Warehouse Operations
- Certified Service Professional, WSQ
- Communication and Relationship Management - Operations
- Problem Solving and Decision Making - Operations
Similar Profiles
PRABHJEET SINGH PANDHUPRABHJEET SINGH PANDHU
Operations Executive at LINEHAUL EXPRESS SINGAPORE PTE LTDOperations Executive at LINEHAUL EXPRESS SINGAPORE PTE LTD
Eric ChanEric Chan
Traffic Controller at GKE Express Logistics Pte Ltd | SingaporeTraffic Controller at GKE Express Logistics Pte Ltd | Singapore
Maimunah SarkiniMaimunah Sarkini
Logistics Executive at Nippon Express (Singapore) Pte LtdLogistics Executive at Nippon Express (Singapore) Pte Ltd