Summary
Overview
Work History
Education
Skills
Languages
ACHIEVEMENTS
Timeline
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MOHAMAD IRFAN BIN MOHAMAD FADLY

MOHAMAD IRFAN BIN MOHAMAD FADLY

Singapore

Summary

Motivated and service-oriented individual currently serving National Service (ending November 2025), aspiring to begin a career as a flight attendant. With a strong background in customer service and hospitality gained from my work experiences, I aim to continue developing these skills and expand my capabilities to provide a memorable service to every passenger.

Overview

6
6
years of professional experience

Work History

State Courts Police Officer

National Service
01.2024 - Current
  • Maintained law and order, ensuring safety of public and staff.
  • Performed patrols, escorts, and safeguarding duties with strict adherence to security protocols
  • Managed high-pressure situations with calmness and professionalism.
  • Built discipline, teamwork, and conflict management skills.

Retail Associate

Massimo Dutti
05.2023 - 12.2023
  • Delivered personalized customer service and styling advice.
  • Engaged effectively with diverse customers, building rapport and ensuring a positive shopping experience
  • Supported the store in achieving daily sales targets through upselling and promoting seasonal collections

Waiter

Mr Stork, Andaz Hotel
06.2022 - 11.2023
  • Provided luxury guest service and supported large-scale events.
  • Ensured grooming and service standards in a 5-star setting.

Intern

NTUC Club
09.2022 - 02.2023
  • Supported Labour Movement Relations Department
  • Assisted with team bonding event planning, logistics, and media coverage.
  • Designed event collaterals using Canva
  • Coordinated and facilitated corporate and community events (PCF Sparkletots, SATS, SMRT)

Retail Associate

UNIQLO
10.2020 - 04.2021
  • Managed stock replenishment maintained sales floor standards.
  • Supported in-store promotions and through announcements and customer interaction.

Waiter

Rakuzen KL
01.2020 - 02.2020
  • Provided attentive service by taking orders and ensuring smooth dining experience.
  • Developed knowledge of Japanese cuisine and culture to better serve guests.

Promoter

Royce Chocolate
12.2019 - 12.2019
  • Promoted best-selling chocolates to achieve daily sales targets.
  • Engaged customers by explaining product details and ingredients.

Education

Diploma - Mass Communication

Republic Polytechnic
01.2024

SPM / O Levels - undefined

SMK Seri Hartamas
01.2019

Skills

  • Customer Service
  • Hospitality
  • Communication
  • Team Work
  • Adaptability
  • Professional Grooming
  • Safety & Security
  • Event Coordination & Logistics
  • Digital Tools: Canva, Microsoft Office, Rekordbox

Languages

English
Malay

ACHIEVEMENTS

  • Participated in Chingay Parade Singapore (2018)
  • Gold Award, Red Cross Marching (2019)
  • Competitive Table Tennis (2019)
  • Competitive Swimming (2019, 2024)
  • Deployed for National Day Parade NE Show (2024, 2025)

Timeline

State Courts Police Officer

National Service
01.2024 - Current

Retail Associate

Massimo Dutti
05.2023 - 12.2023

Intern

NTUC Club
09.2022 - 02.2023

Waiter

Mr Stork, Andaz Hotel
06.2022 - 11.2023

Retail Associate

UNIQLO
10.2020 - 04.2021

Waiter

Rakuzen KL
01.2020 - 02.2020

Promoter

Royce Chocolate
12.2019 - 12.2019

SPM / O Levels - undefined

SMK Seri Hartamas

Diploma - Mass Communication

Republic Polytechnic

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