Mika Arai
Apple Care Fraud Investigator
Summary
Motivated and detail focused professional with strong communication and teamwork skills. Quick to learn and adapt with a passion for problem solving and driving efficient processes. Eager to contribute to fraud prevention through careful investigation and collaboration.
Overview
8
8
years of professional experience
Work History
Fraud Investigator
Apple South Asia
10.2024 - Current
- Verify and resolve a broad range of fraud-related issues, ensuring accurate handling of both consumer and enterprise customer cases.
- Identify emerging fraud patterns and trends to support continuous improvement and enhance investigation efficiency.
- Investigate complex fraud cases across regions by analyzing behavior patterns and leveraging internal systems and tools.
- Organized quarterly combined team engagement meetings, including agenda planning, cross-team coordination, and collaborating with a small group of volunteers to prepare interactive activities.
- Adapt leadership and communication approaches to effectively engage colleagues with diverse personalities and working styles.
- Actively participated in cultural and volunteering events, including festive celebrations, elderly home visits, and department-wide activities that promote co
Customer Service Executive
Yamato Singapore Pte. Ltd., Singapore
12.2023 - 09.2024
- Cultivated and maintained strong client relationships through excellent service via email and phone.
- Coordinated seamlessly between international and local clients to ensure timely and accurate service fulfillment.
- Drive company revenue through invoicing, quotation, proactive payment follow up.
- Managed logistics documentation for overseas shipments and coordinated related operations.
- Resolved customer concerns swiftly, maintaining high satisfaction.
Cabin Crew
Singapore Airlines Limited
07.2017 - 09.2023
- Uphold the airline’s premium service standards while working in fast paced environments.
- Facilitated effective communication between Japanese airport staff, English speaking crew, and Japanese passengers to ensure smooth operations.
- Mentored junior cabin crew and expertly handled passenger inquiries and guides with professionalism.
- Ranked in the top 15% of crew based on performance metrics and customer feedback.
Education
Bachelor of Arts - International Studies
Doshisha Women’s College of Liberal Arts
Kyoto, Japan 04.2001 -
Skills
- Risk management
- Critical analysis skills
- Proficient in problem resolution
- Effective time management
- Strategic decision making
- Strong interpersonal communication
- Collaborative teamwork skills
- Rapid adaptability
Timeline
Fraud Investigator
Apple South Asia
10.2024 - Current
Customer Service Executive
Yamato Singapore Pte. Ltd., Singapore
12.2023 - 09.2024
Cabin Crew
Singapore Airlines Limited
07.2017 - 09.2023
Bachelor of Arts - International Studies
Doshisha Women’s College of Liberal Arts
04.2001 -
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