Jermaine Yeo
Summary
Multifaceted individual with solid foundation in specialized tasks and track record of delivering results through targeted initiatives with over 5 years experience. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management. Passionate about performance, wellness, and building authentic connections.
Overview
6
6
years of professional experience
Work History
Specialist
Apple South Asia Pte. Ltd.
09.2021 - Current
- Achieved 60% AppleCare+ sales in Q4 2022 through tailored consultations and value-driven positioning.
- Built trust with customers by listening, delivering personalized solutions, and guiding through Apple’s ecosystem.
- Mentored new hires on APPLE Steps of Service, enhancing technical skills and customer engagement.
- Streamlined Genius Bar journeys, providing end-to-end solutions for consistent service delivery.
- Collaborated with leadership to implement strategies that improved team performance and aligned store priorities.
- Earned Special Recognition Bonus in Q3 and Q4 2023 for exceeding customer expectations.
Personal Assistant & Brand Representative (Freelancer)
TUNDRA Ice Bath Pte. Ltd.
04.2025 - 06.2025
- Provided executive support to Founder & CEO with calendar management, for daily tasks and pre-event communications.
- Created engaging visual content weekly (2 Instagram Reel and 1 Instagram Post) per week and managed social media campaigns on Instagram.
- Represented brand at wellness events and festivals; captured content and engaged customers while communicating TUNDRA's story.
In-Store Experience (ISE) Lead
Apple South Asia Pte. Ltd.
02.2023 - 07.2023
- Launched EasyPay 2.0 and Connect & Personalize initiatives, boosting user adoption and exceeding engagement goals.
- Mentored team members on Apple Steps of Service, raising customer satisfaction scores by 7 points in Q2.
- Designed training programs to enhance team proficiency and empower staff for superior customer experiences.
Marketing Intern
XYCO Studio
01.2022 - 06.2022
- Collaborated with stakeholders to produce compelling content and collateral for successful project execution.
- Conducted market research to identify trends and inform strategic marketing decisions.
- Developed engaging social media content to enhance brand presence and audience interaction, posting up to three times weekly.
- Analyzed campaign performance metrics to optimize future marketing strategies and improve effectiveness.
Guest Relations Coordinator
Resorts World Sentosa
10.2019 - 11.2019
- Managed guest experiences by optimizing crowd flow and queue operations during high-traffic events, ensuring safety and satisfaction.
- Resolved guest inquiries efficiently, delivering tailored solutions for memorable event experiences.
- Monitored guest engagement and behavior, providing insights to leadership for enhancing future events and customer loyalty.
Education
Bachelor of Arts (Hons) - Business Administration
Birmingham City University
Singapore06.2025
Early Childhood Education
Ngee Ann Polytechnic, School of Humanities And Social Sciences
Singapore01.2020
Skills
- JIRA
- Canva
- Google Suite
- IWork & iOS Ecosystem
- Microsoft Office
- Social Media Platforms
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Hobbies and Interests
CrossFit Training, Content Creation, Wellness Events, Brand Partnerships, Personal Development
Timeline
Personal Assistant & Brand Representative (Freelancer)
TUNDRA Ice Bath Pte. Ltd.
04.2025 - 06.2025
In-Store Experience (ISE) Lead
Apple South Asia Pte. Ltd.
02.2023 - 07.2023
Marketing Intern
XYCO Studio
01.2022 - 06.2022
Specialist
Apple South Asia Pte. Ltd.
09.2021 - Current
Guest Relations Coordinator
Resorts World Sentosa
10.2019 - 11.2019
Bachelor of Arts (Hons) - Business Administration
Birmingham City University
Early Childhood Education
Ngee Ann Polytechnic, School of Humanities And Social Sciences
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