Melvin Phua
Summary
Experienced Operations Manager skilled in leading teams to achieve successful outcomes. Demonstrated expertise in overseeing workover and completion operations, with a strong focus on team building. Capable of efficiently directing completion consultants and supervisors to ensure project success. Highly organized and detail-oriented, with a commitment to achieving safety and environmental impact reduction goals. Known for reliability and dedication to cultivating high-performing teams.
Overview
11
11
years of professional experience
Work History
Operations Manager
Cornerstone Global Partners
06.2023 - Current
- Supervised operations staff of up to 200 and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Constituency Management Executive
People's Association, Punggol 21 CC
07.2018 - 06.2023
- Strengthened community relationships with consistent communication and proactive problem-solving efforts.
- Cultivated strong vendor partnerships through transparent communication practices and timely payment processing procedures.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Managed over 2,000 bursary applications for residents living in constituency.
Supervisor – S.E.A. Aquarium Operations
Resorts World Sentosa
07.2016 - 07.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain a 10-20 man team's efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Operations Crew – S.E.A. Aquarium
Resorts World Sentosa
01.2015 - 07.2016
- Improved operational efficiency by streamlining processes and implementing best practices.
- Participated in continuous improvement initiatives, identifying areas for potential enhancement within daily operations tasks.
- Maintained open communication lines between 10-man team members and supervisors to address concerns or suggestions promptly.
- Completed assigned tasks efficiently while adhering to strict quality control guidelines and specifications set forth by management.
Travel Executive
PriceBreaker
02.2013 - 12.2014
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities for groups of 30-40 pax.
- Managed budgets effectively for group tours, maximizing value without sacrificing quality experiences for participants.
- Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
Private Diploma - Tourism Management
SHATEC Institutes Singapore
Singapore, Null, Singapore04.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Planning and Implementation
- Project Management
- Operational Efficiency
Accomplishments
- Supervised team of 150 staff members.
- Collaborated within a 4 man team in the development of major government based project.
- Successfully coordinated major events involving 50 volunteers and over 500 attendees.
Notice period
One month
Hp
+6588829801
Personal Information
- Date of Birth: 27th July 1984
- Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Beginner (A1)
Timeline
Operations Manager
Cornerstone Global Partners
06.2023 - Current
Constituency Management Executive
People's Association, Punggol 21 CC
07.2018 - 06.2023
Supervisor – S.E.A. Aquarium Operations
Resorts World Sentosa
07.2016 - 07.2018
Operations Crew – S.E.A. Aquarium
Resorts World Sentosa
01.2015 - 07.2016
Travel Executive
PriceBreaker
02.2013 - 12.2014
Private Diploma - Tourism Management
SHATEC Institutes Singapore
Similar Profiles
Joshua TokJoshua Tok
Survey Interviewer at Cornerstone Global PartnersSurvey Interviewer at Cornerstone Global Partners
Sherene SimSherene Sim
Team Leader at Cornerstone Global Partners Pte LtdTeam Leader at Cornerstone Global Partners Pte Ltd
YI TIANYI TIAN
Interior Design Intern at Cornerstone Partners - Real Estate ServicesInterior Design Intern at Cornerstone Partners - Real Estate Services