Joshua Tok
Survey Interviewer
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Survey Interviewer
Cornerstone Global Partners
4 2023 - 08.2024
- Utilized precise language when asking questions to minimize confusion among respondents.
- Followed scripted questionnaires verbatim to collect research data.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Assisted in training new team members on proper interviewing techniques, fostering a collaborative work environment that supported ongoing professional growth.
- Managed over 30 respondent calls per day.
Software Tester
Beyondsoft International (Singapore) Pte Ltd
01.2022 - 09.2022
- Defined and identified test cases for new application development.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Carried out tests to identify, report and repair bugs and glitches.
Auxiliary Police Officer
Certis Cisco
11.2020 - 12.2021
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Participated in ongoing training sessions, enhancing personal skills and knowledge relevant to auxiliary policing duties.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Served as a visible deterrent for criminal activity by establishing a visible presence within communities while on patrol.
Marketing Executive
Sky Dental Laboratory Pte Ltd
06.2017 - 02.2019
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Managed workflow between staff, coordinating documents and creative material distribution.
Bartender
Shanghai Dolly
01.2016 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Higher Nitec - Business Studies (Service Management)
ITE College West
Singapore 04.2011 - 04.2013
Skills
Data Collection
Organization
Survey Administration
Interview techniques
Empathy and Rapport Building
Customer service and assistance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Software Tester
Beyondsoft International (Singapore) Pte Ltd
01.2022 - 09.2022
Auxiliary Police Officer
Certis Cisco
11.2020 - 12.2021
Marketing Executive
Sky Dental Laboratory Pte Ltd
06.2017 - 02.2019
Bartender
Shanghai Dolly
01.2016 - 05.2017
Higher Nitec - Business Studies (Service Management)
ITE College West
04.2011 - 04.2013
Survey Interviewer
Cornerstone Global Partners
4 2023 - 08.2024