Melvin Lam
Singapore,Singapore
Summary
Dedicated professional, ethical and reliable, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Part Time Service Crew
Glow Cafe(Como Group)
Singapore
04.2024 - Current
- Upheld restaurant standards with thorough cleaning routines daily.
- Collaborated with team members to streamline operations.
- Promoted customer satisfaction by delivering excellent service.
- Took orders accurately, reducing errors and wastage significantly.
- Maintained orderliness of work area, promoting a safe environment.
- Worked during peak hours whilst maintaining composure and efficiency.
- Delivered prompt service for enhanced customer satisfaction rate.
- Followed health and safety regulations strictly to ensure compliance.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Processed cash, cheque and card payments using [System].
Manager
The Tea Party Cafe
Singapore
08.2015 - 12.2023
- Manage chef, kitchen staff and service crew to provide great dining experience to customers
- Onboarded new employees, including training and mentoring
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized performance by monitoring daily activities and mentoring team members
- Established and updated work schedules to account for changing staff levels and expected workloads
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Managed inventory control for 3 outlets and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Completed all point of sale opening and closing procedures, including counting contents of cash register
Freelance Rope Access Technician(Supervisor)
Derrick Services Limited
Singapore and Worldwide, Singapore
08.2011 - 02.2015
- Company Overview: Client representative for Maersk Drilling
- Developed and maintained courteous and effective working relationships
- Improved operations through consistent hard work and dedication
- Proved successful working within tight deadlines and fast-paced atmosphere
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Client representative for Maersk Drilling
Freelance Rope Access Technician
K2, SSI, Core IRM
Singapore and Worldwide, Singapore
08.2000 - 08.2011
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Improved operations through consistent hard work and dedication
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
No Degree - O' levels
Anderson Secondary
Skills
- Ensuring policies and procedures are followed
- Critical thinking
- Problem solving
- Adaptability
- Maintaining composure
- Professionalism
- Excellent communication skills
- Independent leader
- Mentoring
- Supervisory and Management skills
Certification
- UAPL Class A
- Food and Beverage Hygiene Audit
- Food and Beverage Safety and Hygiene Policies and Procedures
- Shipyard Safety Supervisors Course
- Work at Height Supervisors Course
Affiliations
- Travelling for Music Festivals
References
References available upon request.
Timeline
Part Time Service Crew
Glow Cafe(Como Group)
04.2024 - Current
Manager
The Tea Party Cafe
08.2015 - 12.2023
Freelance Rope Access Technician(Supervisor)
Derrick Services Limited
08.2011 - 02.2015
Freelance Rope Access Technician
K2, SSI, Core IRM
08.2000 - 08.2011
No Degree - O' levels
Anderson Secondary
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