Mas Suharni Ahmad

Performed daily station responsibilities to support operational efficiency. Assisted in maintaining station cleanliness and organization. Supported team members in executing routine tasks effectively.

As Assistant Station Manager supports the day-to-day station operations. These include preparing the station for rail service, ensuring safety and security of station premises, providing ticketing and fare related services. We monitors commuter flow and manages crowds during peak hours and/or during service degradation.

-Duties and Responsibilties
- Attend to customer Equire and need.
- Provide Excellence and good customer service.
- work closely with tele-team

• Addressed customer inquiries through phone and email, providing efficient solutions.
• Conducted order processing and tracking in line with company procedures.
• Assisted team members by sharing product knowledge and adhering to service protocols.
• Adhered to regulatory standards in all customer interactions.
• Supported customers with telephone inquiries.
• Handled all customer-related tasks to ensure complete satisfaction with provided services.

RESPONSIBILITIES

-General administration Duties

-Accts-Doc Processing