Lulu Darlysha Binte Abd Hamzah
Summary
7 years' experience as a Customer Service and Administrative professional, working across Retail and IT industries. Skilled in providing excellent customer service experience to clients and customers, as well as handling administrative duties to ensure business operational efficiency. Highly motivated and driven individual, looking to return to for a full time job within Customer Service, Administrative Assistant functions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Grabfood Delivery
Self Employed
01.2022 - Current
- Perform duties such as food deliveries.
- Complete an allocated number of deliveries daily to meet incentives.
- Loading and unloading of goods
- Ensure delivery excellence and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Administrative Assistant (Contract)
MTS Global
09.2021 - 12.2021
- Provide data entry Support in operations team to ensure smooth running of administrative matters
- Run through updated hardware system features
- Handling incoming/outgoing calls, emails and enquiries.
- Monitoring computer system for fault and errors
- Handle any other ad-hoc duties and tasks assigned.
- Managed scheduling and coordination of meetings, ensuring efficient use of executive time
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
Dudox
11.2016 - 12.2018
- Manage and upload customer documents.
- Validate data by engaging with customers through emails.
- Communicates and handles customer data.
- Manages documents and company's data entry.
Warehouse Team Leader
Zalora Singapore
05.2015 - 05.2016
- Process parcels from international warehouse and ensure requirements are met.
- Packaging and labelling products before they are dispatched.
- Perform inventory control and housekeeping operations of stock.
- Ensure daily KPIs are met
- Oversee employees and ensure smooth operations.
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Supervised a team of warehouse associates, providing training and support for optimal performance.
- Supervised warehouse operations by managing employees during shifts.
- Monitored performance and safety practices of [Number]-person warehouse staff.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Managed daily warehouse operations, including receiving incoming shipments, processing orders, and organizing stock.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Retail Assistant
Forever 21
04.2011 - 12.2014
- Update inventory stocks.
- Attend to walk in customers.
- Maintain neat and systematic display of clothing according to style.
- Handle customer complaints, product returns and other in-store issue that may arise.
- Ensure daily housekeeping to be done and sales floor is neat and tidy.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Improved customer satisfaction by promptly addressing and resolving complaints.
Education
Secondary -
Yio Chu Kang Secondary School
Skills
- Customer Service
- Data Entry (MS Office, Excel etc)
- Handling email, phone enquiries
- Office Support
- Business Support
- Reporting and Documentation
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Grabfood Delivery
Self Employed
01.2022 - Current
Administrative Assistant (Contract)
MTS Global
09.2021 - 12.2021
Administrative Assistant
Dudox
11.2016 - 12.2018
Warehouse Team Leader
Zalora Singapore
05.2015 - 05.2016
Retail Assistant
Forever 21
04.2011 - 12.2014
Secondary -
Yio Chu Kang Secondary School
OTHER INFORMATION
Availability: Immediate