MUHAMMAD FAIZAL BIN ISNIN
Summary
Dedicated professional committed to enhancing work quality through personal challenges and a strong work ethic. Passionate about continuous improvement and fostering a collaborative, fun and team-oriented environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GrabFood Rider
Grab
08.2019 - Current
- Seamless delivery of meals and essentials to customers
- Demonstrated strong sense of responsibility in ensuring timely and accurate deliveries while maintaining courteous and professional demeanor.
- Utilized navigational tools to optimize routes and minimize delivery times.
- Adapted effectively to varying weather conditions and traffic scenarios.
- Fostered positive interactions with customers, reflecting company's commitment to excellent customer service.
- Displayed reliable and self-motivated approach to meeting delivery targets, while also ensuring safety of both deliveries and road users.
Service Crew
WingStop
06.2017 - 06.2018
- Expertly executed cooking techniques to ensure consistent taste.
- Collaborated closely with kitchen team to manage orders, maintain smooth workflow and uphold food safety protocols.
- Contributed to maintenance of clean and organized kitchen environment, promoting efficiency and safety.
Service Crew
FatBurger
01.2017 - 03.2017
- Cook , ensuring preparation and delivery of high quality food items in line with restaurant's signature test.
- Proficiently executed cooking techniques to create perfectly cooked burgers and other menu offerings, consistently meeting expectations of our discerning clientele.
- Collaborated closely with Kitchen Team to coordinate orders, maintain efficient service and uphold food safety standards.
- Contributed to maintaining well-organized and clean kitchen environment , promoting smooth workflow.
Service Crew
The Lab SG Cafe
06.2016 - 12.2016
- Managing various front-of-house responsibilities.
- Skillfully guided patrons through our diverse menu offerings, providing recommendations and ensuring their individual preferences were met.
- Diligently upheld cafe's commitment to high standards of Hygiene, Cleanliness and Presentation.
- Leveraged strong interpersonal skills to establish connections with customers, enhancing their overall satisfaction.
- Demonstrated adaptability and proactive attitude in embracing cafe's evolving concepts and initiatives.
Service Crew
FilmGarde Cineplex
05.2015 - 05.2016
- Demonstrated strong interpersonal skills in interacting with patrons, ensuring positive and enjoyable experience.
- Efficiently handled transactions, maintained cleanliness and contributed to smooth operational flow during peak periods.
- Collaborated with Team Members to ensure seamless coordination and uphold cinema's standards of service excellence.
Service Crew
Burger King
04.2012 - 04.2015
- Excel in various roles, including kitchen operations and front desk duties.
- Demonstrated adaptability in fast-paced environment contributing to efficient execution of customers orders.
- Communication skills ensuring seamless collaboration between kitchen and front-of-house teams.
- Committed to upholding food quality standards, delivering exceptional customer service and maintaining clean organized work area.
Education
Electrical And Electronics Engineering
Republic Polytechnic
9 Woodlands Ave 905.2021
Electrical Engineering
Institute of Technical Education
10 Simei Ave, Singapore04.2018
Skills
- Active Listening
- Operational Improvements
- Management
- Communication
- Customer Service
- Leadership
- Research
Certification
- Cybersecurity
- Fire Safety Manager Certificate
- Basic First Aid & CPR-AED Certified
- Food and Beverage Safety and Hygiene Policies and Procedures
Interests
- Basketball
- Dancing
- Cooking
- Travelling
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Indonesian
Intermediate (B1)
Timeline
GrabFood Rider
Grab
08.2019 - Current
Service Crew
WingStop
06.2017 - 06.2018
Service Crew
FatBurger
01.2017 - 03.2017
Service Crew
The Lab SG Cafe
06.2016 - 12.2016
Service Crew
FilmGarde Cineplex
05.2015 - 05.2016
Service Crew
Burger King
04.2012 - 04.2015
Electrical And Electronics Engineering
Republic Polytechnic
Electrical Engineering
Institute of Technical Education
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