Ahmad Luthfi Bin Omran
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals if given opportunity.
Overview
18
18
years of professional experience
Work History
Grabfood Delivery Rider
Grab
Singapore
08.2017 - Current
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Parcel Courier
Ninja Van
Singapore
06.2023 - 02.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Contacted customers to confirm delivery details and locations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
Mail Sorter
Petrosaur Courier Services
Singapore
06.2015 - 08.2017
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Improved overall workplace safety through proper handling of hazardous materials and packages.
- Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
- Reduced delivery errors by accurately categorizing and labeling outgoing mail.
Engineering
Semantics Services
Singapore
03.2017 - 05.2017
- Compiled information using engineering and construction plans.
- Improved project efficiency by streamlining engineering processes and implementing automation tools.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Managed multiple projects simultaneously while maintaining high levels of quality control throughout each project''s lifecycle.
Electrical Engineering Technician
EM Services
Singapore
08.2010 - 12.2012
- Enhanced troubleshooting capabilities by staying current on industry advancements, tools, techniques, as well as attending relevant training sessions when available.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Conducted thorough analyses of power distribution networks to identify areas requiring improvement or modification for better performance results.
- Enhanced safety measures by conducting regular inspections, maintenance, and repairs on electrical equipment.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
Delivery Driver
Fabric Pro Services
Singapore
03.2008 - 07.2010
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Parcel Delivery Driver
Mak Courier Services
Singapore
01.2007 - 02.2008
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Collaborated with team members to optimize route planning and maximize overall productivity.
- Maintained a high level of safety while navigating various routes for efficient delivery services.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Conducted regular vehicle maintenance checks, contributing to the longevity of company fleet assets.
Education
No Degree - N Level
Newtown Secondary School
Singapore12.2004
No Degree - PSLE
Clementine North Primary School
Singapore12.1996
Skills
- Professionalism and Courtesy
- Reliability and punctuality
- Safety Awareness Training
- Strong Communication Skills
- Teamwork and Collaboration
- Punctual and Reliable
- Dependable and reliable
- Customer Service
- Positive Attitude
Timeline
Parcel Courier
Ninja Van
06.2023 - 02.2024
Grabfood Delivery Rider
Grab
08.2017 - Current
Engineering
Semantics Services
03.2017 - 05.2017
Mail Sorter
Petrosaur Courier Services
06.2015 - 08.2017
Electrical Engineering Technician
EM Services
08.2010 - 12.2012
Delivery Driver
Fabric Pro Services
03.2008 - 07.2010
Parcel Delivery Driver
Mak Courier Services
01.2007 - 02.2008
No Degree - N Level
Newtown Secondary School
No Degree - PSLE
Clementine North Primary School