Lovy Mirdeka D. Aller
Toa payoh
Summary
Organized successful Housekeeping professional alongside 4 years of supervisory experience, seeking long-term employment in an organization where I can further grow
professionally. To be an asset of the company and to come up with innovative ideas and concepts that will contribute to the company's growth based on the years of experience in hospitality industry.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Raffles Facility Management-Helpling Singapore
05.2022 - 03.2024
- Perform Audits and Conducts daily trainings for our Household Professionals (Cleaners)
- Managing a Team of more than 100 cleaners across 10 different agency partners that is affiliated with Helpling to ensure that they are always on task and adhere to the standards
- Enforcing appropriate disciplinary actions to all 100 individuals to ensure customer satisfaction
- Prepares daily reports for senior management to review cleaning performance.
- Investigate and provide evidence when negotiate with clients in the event of damages
Housekeeping Supervisor
Swissotel the Stamford, Singapore
04.2017 - 06.2019
- Computer literate specially in handling opera
- Supervises hundreds of rooms per day for the guest
- Develop and maintain a positive and productive working relationship with other employees and the department
- Foster a strong working relationship with all hotel departments
- Excellent Service Awardee-Singapore Hotels Association
- Analyzes and resolves work problems or assist workers in solving work problems
- Provide assistance to co-workers, ensuring they understand their task.
Housekeeping Coordinator
Swissotel the Stamford, Singapore
04.2016 - 01.2017
- Handle calls from other departments and from the guest regarding lost and found items
- Computer literate
- Maintains office spreadsheets and other documents as assigned by housekeeping supervisors or manager
- Perform quality assurance inspections such as inspecting arrival/departures, including assignment of rooms; supervise key control, iPhone (e hskp) and mobile control inventory.
Room Attendant
Swissotel The Stamford Singapore
01.2011 - 01.2016
- Rapidly and correctly cleaned a high number of rooms per shift
- Be able to turn over back to back rooms for airline crew arrival
- Excellent Service Awardee as Room attendant (gold awardee)- Singapore Hotels Association
- Attended training like fire safety, in place protection training, e-collab training, pest buster training
- Assign to executive floor
- Greet all guest in a courteous and professional manner
- Completed 1 year in the job training at Swissotel the Stamford Singapore.
Education
Bachelor of Science in Home Economics, Major in Food Business Management-(Food Service Option) -
Central Mindanao University
Philippines04.2012
Skills
- Guest/Customer Service and Satisfaction
- Problem Solving and Complaints Handling
- Damage case and Lost and found handling
- Product Knowledge
- Telephone Etiquette
- Phone and Email Handling
- Language Skills (English)
Profile
True, True, True, True, True, True
Customer Guest Service Skills
- Clear Communication Skills aimed at understanding and meeting the needs of the guest.
- Provides a professional and personalized service.
- Handle guest grievances and complaints with emphasis on empathy to retain guest.
- Critical thinking, handling difficult guest and prompt decision making on situations needing escalations.
Hospitality Skills
- Understand guest needs in relation to products or services provided.
- Interact well with diverse cultures
- Housekeeping Trainer
- E-Housekeeping
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Availability Period
05/2022 - 03/31/2024
Availability Position
Room Attendant
Availability Description
Available Immediately
Availability
1 month notice
Trainings Memberships Certifications
- Excellent service award 2014 -Silver awardee (10/20/2014)
- Excellent service award 2017-Silver awardee (11/20/2017)
- Certificate of Achievement -Completion of internship Swissotel the Stamford Singapore (01/14/2011 - 01/14/2012)
- 5yrs loyalty service in Swissotel the Stamford Singapore (11/28/2017)
- Certificate of Completion-Ecolab professional housekeeping program
- IPP (In Place Protection) Seminar-Swissotel the Stamford Singapore
References
Ms.Salacina Chin, +65 8168 2771, Housekeeping Assistant Manager
Timeline
Housekeeping Supervisor
Raffles Facility Management-Helpling Singapore
05.2022 - 03.2024
Housekeeping Supervisor
Swissotel the Stamford, Singapore
04.2017 - 06.2019
Housekeeping Coordinator
Swissotel the Stamford, Singapore
04.2016 - 01.2017
Room Attendant
Swissotel The Stamford Singapore
01.2011 - 01.2016
Bachelor of Science in Home Economics, Major in Food Business Management-(Food Service Option) -
Central Mindanao University
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