Dianne Lim
Spa And Wellness Manager
Summary
Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Spa and Wellness Manager
Raffles Hotel Singapore
04.2022 - Current
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Coordinated special events and buyout, attracting new clients and boosting overall sales.
- Worked closely with suppliers to identify cost savings opportunities. In charge of monthly invoicing, accrual reports, and inventory.
- Fostered partnerships with local businesses for cross-promotion, expanding customer base.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Freelance Instructor (Current)
Freelance Instructor
07.2017 - 04.2022
- Conducting lesson for individual or groups & Hotels
- Optimized learning plans based on client performance and feedback.
- Increased client motivation by developing engaging lesson plans that catered to various learning styles.
Guest Service Executive (Supervisor)
Mandrin Oriental Singapore
11.2010 - 07.2017
- Yoga / Fitness Instructor
- Handling team member schedules and allocation
- Conducting orientation for new staff
- Attending the monthly meeting to ensure that high standards of the department are met, as indicated by a 5-star FORBES rating.
- Increased repeat bookings through attentive service and personalized follow-up communications with guests.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Reason for leaving – need to take care of my son
Education
Bachelor - Food Technology
Universidad de Manila
01.2006 - 01.2010
Skills
Computer skills: Microsoft Word, Microsoft Power Point, Excel
Language Skills: Tagalog (mother tongue) English (fluent), Malay (basic)
Personal skills: Motivated, responsible Passionate Good communication skills Resourceful at learning guest needs Committed to strengthening guest experience with positivity and professionalism when answering requests Always have an innate desire to fulfill tasks Physically and Mentally fit Enthusiastic to learn new things People person
Certification
Singapore Sports Council - Basic Exercise Course 2011
References
Norhisham, Osman, Mandrin Oriental Fitness Manager, 8817 0038
Awards
Employee for the month of;, May 2012, July 2012, Aug 2013, Apr 2017, ARIS Integrated Medical, Occupational First Aid + CPR & AED, Feb 2017
Bio-Data
- Nationality: PR
- Race: Filipino
- Status: Married
- I/C: S8982437J
Timeline
Spa and Wellness Manager
Raffles Hotel Singapore
04.2022 - Current
Freelance Instructor (Current)
Freelance Instructor
07.2017 - 04.2022
Guest Service Executive (Supervisor)
Mandrin Oriental Singapore
11.2010 - 07.2017
Bachelor - Food Technology
Universidad de Manila
01.2006 - 01.2010