Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Bio-Data
Timeline
Generic
Dianne Lim

Dianne Lim

Spa And Wellness Manager

Summary

Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications

Work History

Spa and Wellness Manager

Raffles Hotel Singapore
04.2022 - Current
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Coordinated special events and buyout, attracting new clients and boosting overall sales.
  • Worked closely with suppliers to identify cost savings opportunities. In charge of monthly invoicing, accrual reports, and inventory.
  • Fostered partnerships with local businesses for cross-promotion, expanding customer base.
  • Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.

Freelance Instructor (Current)

Freelance Instructor
07.2017 - 04.2022
  • Conducting lesson for individual or groups & Hotels
  • Optimized learning plans based on client performance and feedback.
  • Increased client motivation by developing engaging lesson plans that catered to various learning styles.

Guest Service Executive (Supervisor)

Mandrin Oriental Singapore
11.2010 - 07.2017
  • Yoga / Fitness Instructor
  • Handling team member schedules and allocation
  • Conducting orientation for new staff
  • Attending the monthly meeting to ensure that high standards of the department are met, as indicated by a 5-star FORBES rating.
  • Increased repeat bookings through attentive service and personalized follow-up communications with guests.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Reason for leaving – need to take care of my son

Education

Bachelor - Food Technology

Universidad de Manila
01.2006 - 01.2010

Skills

Computer skills: Microsoft Word, Microsoft Power Point, Excel

Certification

Singapore Sports Council - Basic Exercise Course 2011

References

Norhisham, Osman, Mandrin Oriental Fitness Manager, 8817 0038

Awards

Employee for the month of;, May 2012, July 2012, Aug 2013, Apr 2017, ARIS Integrated Medical, Occupational First Aid + CPR & AED, Feb 2017

Bio-Data

  • Nationality: PR
  • Race: Filipino
  • Status: Married
  • I/C: S8982437J

Timeline

Spa and Wellness Manager

Raffles Hotel Singapore
04.2022 - Current

Freelance Instructor (Current)

Freelance Instructor
07.2017 - 04.2022

Guest Service Executive (Supervisor)

Mandrin Oriental Singapore
11.2010 - 07.2017

Bachelor - Food Technology

Universidad de Manila
01.2006 - 01.2010
Dianne LimSpa And Wellness Manager