Lesney Phua
Singapore
Summary
Energetic Event Manager with 10-year successful career in planning, coordinating and executing MIC, Corporate and Wedding events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Event Manager
The Ritz-Carlton, Millenia Singapore
04.2017 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Liaised with clients to determine exact event requirements.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Trained and supervised event staff to complete tasks on time.
- Developed and distributed event surveys to gather feedback and assess event success.
Catering Manager
Concorde Hotel
04.2015 - 03.2017
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Secured new clients and accounts by analyzing and catering products to specific needs.
Catering and Conference Manager
Marina Bay Sands Pte Ltd
01.2010 - 04.2015
- Organizing social events such as Wedding & Solemnization
- Assisting with couples on their planning of their wedding & Solemnization
- Planning of new wedding package
- Organizing MIC groups such as Seminar, Luncheon, Gala Dinner
- Arranging guestroom booking based on group
- Lease with organizer on logistics
- Advise Organizer on planning event
- Being creative in arranging event
- Meeting sales target & ensuring guests satisfaction.
- Increased conference attendance by developing targeted marketing strategies focused on industry professionals and potential attendees.
Customer Service Manager Cum PA to Executive Director
Care Corporation Pte Ltd / Careshop de Café Holdings
01.2008 - 01.2010
- Assisting with customers with their purchasing
- Taking care of a team of Customer Service officers
- Training of new customers service officers
- Building rapport with the customers to ensure customers satisfaction & loyalty
- Preparing Sales Report on daily sales
- Assisting with Executive Director on daily work
- Organizing travel agenda
- To travel with Executives Directors on business trips on project basis
- Taking care of daily operations of retail counter such as cashiering, stocks inventory
- Arranging for overseas fright transport
- Leasing with oversea business partners
- Advertising projects
- Service recovery for any feedbacks from customers.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Event Manager
Care Corporation Pte Ltd / Careshop de Café Holdings
01.2008 - 01.2010
- Organizing corporate & social events such as Seminar, Luncheon, Birthday
- Organizing company event such as Product Launch, Dinner & Dance, Charity Event.
- Drafting out proposal and contract prior to event
- Planning of menu based on customers requirement
- Lease with organizer on logistics
- Advise organizer on planning event such as menu, theme, decorations & logistics
- Being creative in arranging event
- Meeting sales target & ensuring guests satisfaction
- PR with café guests and handling their feedbacks.
- Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed and implemented successful marketing plans to generate event revenue.
- Developed creative themes for events and created related activities to engage attendees.
Event Executives
Singapore Marriott Hotel
01.2006 - 01.2007
- Organizing corporate events such as Seminar, Luncheon, Dinner & Dance
- Arranging guestroom booking based on group
- Lease with organizer on logistics
- Advising Organizer on planning event
- Being creative in arranging event
- Meeting sales target & ensuring guests satisfaction.
Catering Sales Executives
Kriston Food & Beverage Pte Ltd
01.2005 - 01.2006
- Drawing up menu for both Corporate & Wedding
- Organizing wedding and corporate events
- Being creative in arranging event
- Meeting sales target.
Guest Recognition Co-ordinator
The Ritz-Carlton, Millenia Singapore
01.2003 - 01.2005
- Updating Guest informations
- Prepare VIPs arrival listing
- Assist with guests, celebrating special occasions.
Guest Services Agent cum Department Trainer
The Ritz-Carlton, Millenia Singapore
01.2002 - 01.2003
- Assist guest with checking in & checking out (Group & FIT)
- Changing of Foreign currency
- Training new staff on the duty of a Guest Services Agent.
Guest Relations Officer
The Ritz-Carlton, Millenia Singapore
01.2000 - 01.2002
- Attended to guest enquiry; tours, transport, restaurant etc
- Taking care of VIPs; picking them up from airport.
Education
High School Diploma -
Institute of Technical Educations
Singapore06.1999
Some College (No Degree) - Secondary Education
Woodsville Secondary School
SingaporeSome College (No Degree) - Elementary And Middle School Administration
Aljunied Primary School
SIngaporeSkills
- Microsoft Office (Words, Excel, Power point)
- Basic Book-keeping, Administrative Recordkeeping
- Team leadership and supervision
- Catering Coordination, Menu Planning, Catering Oversight
- Event Sales & Billing, Event Evaluation, Post-event Analysis
- Guest Management & Relationship Building
- Multitasking Abilities, Adaptability and Flexibility
- Logistics Management, Scheduling
Coursework
- 2001, Japanese Course (Beginner), Understand and know how to speak the languages
- 1995, Leadership Training, Being a good leader
Commencement Date
1 month after appointment
Personal Information
- Salary: $4900 (Basic)
- Expected Salary: $5800 (Negotiable)
- Ethnicity: Chinese
- Date of Birth: 14 September 1980
- Nationality: Singaporean
- Marital Status: Married
Contact Numbers
9687 5980
References
Sheryl Lim, Assistant Director of Event Management,
The Ritz-Carlton, Millenia Singapore,
+65 9799 1062, 12 years
Extracurricular Activities
1999, Cross Country, Represent the inter-class race
1997, Vice-Chairman, Assist the class Chairman and teacher with the duties
1995-1996, Secretary, Preparing duties roster
1994-1997, Gymnastics, Perform in Orientation, Teachers’ Day, National Day
1994-1995, Choir, Performs in National Day
1991-1993, Art and Crafts, Joins as a members
Languages
English
Chinese (Mandarin)
Timeline
Event Manager
The Ritz-Carlton, Millenia Singapore
04.2017 - Current
Catering Manager
Concorde Hotel
04.2015 - 03.2017
Catering and Conference Manager
Marina Bay Sands Pte Ltd
01.2010 - 04.2015
Customer Service Manager Cum PA to Executive Director
Care Corporation Pte Ltd / Careshop de Café Holdings
01.2008 - 01.2010
Event Manager
Care Corporation Pte Ltd / Careshop de Café Holdings
01.2008 - 01.2010
Event Executives
Singapore Marriott Hotel
01.2006 - 01.2007
Catering Sales Executives
Kriston Food & Beverage Pte Ltd
01.2005 - 01.2006
Guest Recognition Co-ordinator
The Ritz-Carlton, Millenia Singapore
01.2003 - 01.2005
Guest Services Agent cum Department Trainer
The Ritz-Carlton, Millenia Singapore
01.2002 - 01.2003
Guest Relations Officer
The Ritz-Carlton, Millenia Singapore
01.2000 - 01.2002
High School Diploma -
Institute of Technical Educations
Some College (No Degree) - Secondary Education
Woodsville Secondary School
Some College (No Degree) - Elementary And Middle School Administration
Aljunied Primary School
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