Sivakami Chandran
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make valuable contributions to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loss Prevention Administrative Assistant
The Ritz-Carlton Millenia Singapore
06.2015 - 02.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintain and update Crisis Management, Emergency Response Plan, Management's Contact Roster updates
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, creating and updating keycard programming and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collate Hotel Security Reports, Hotel Security Fire/Life Safety Checklist, Employee Safety and Health Committee.
- Prepare and plan Risk Assessment, Progressive Work Model Course scheduling, First Aid Training
- Facilitation of Incident Reports, SPIIR and Industrial Incidents
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Guest Officer
Sports Singapore
01.2012 - 05.2015
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. Issuance of Gebiz PO, DUS/ISH reports to schools
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Youth Program Coordinator
First Defense Services Pte Ltd
06.2009 - 11.2011
- Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
- Collaborated with local organizations to create partnership opportunities, resulting in diversified program offerings for participants.
- Championed positive youth development by emphasizing the importance of goal-setting, self-reflection, and personal responsibility.
- Strengthened academic, social and physical education program offerings for area youth.
- Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
- Built recruitment and retention plans to maintain full roster of program participants.
- Cultivated strong relationships with families by maintaining open lines of communication regarding program updates and individual achievements.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Advocated for the needs and interests of participants through active involvement in relevant community meetings, events, or initiatives.
Senior Travel Consultant
Kent Holidays PTE LTD
04.2004 - 01.2008
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Creating packages and promoting travel destinations.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
Education
Diploma - Business Administration ( Accounting And Finance)
PSB Academy
Singapore,Singapore05-2021
Diploma - Tourism Management
SHATEC – The Singapore International Hotel And Tourism College
Singapore, Singapore10-2005
Secondary School Education -
Yishun Secondary School
Singapore, Singapore12-2001
Skills
- Microsoft Office
- Application Software
- Times Software System
- Check SCM (Requisition database)
- Opera and Fidelio Operating Systems
- Micros (POS System)
- Abacus and Amadeus Reservation Systems
Certification
- Risk Management and Global Security, Marriott Global Education Online Portal, Jun2016 – Jun2016
- First Aid and AED, Adris Integrated Medical, Mar2015 – Mar2015
- Cultivate Service Innovation Mindset, Singapore Workforce Skills Qualifications, Nov2013 – Nov2013
- Environmental Management System Awareness, ECATTS Environmental Compliance Assessment, Aug2010 – Aug2010
- Community Emergency Preparedness, Civil Defence Force, Sep2010 – Sep2010
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Loss Prevention Administrative Assistant
The Ritz-Carlton Millenia Singapore
06.2015 - 02.2018
Guest Officer
Sports Singapore
01.2012 - 05.2015
Youth Program Coordinator
First Defense Services Pte Ltd
06.2009 - 11.2011
Senior Travel Consultant
Kent Holidays PTE LTD
04.2004 - 01.2008
Diploma - Business Administration ( Accounting And Finance)
PSB Academy
Diploma - Tourism Management
SHATEC – The Singapore International Hotel And Tourism College
Secondary School Education -
Yishun Secondary School
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