Shane Lim Xian
Summary
I am fully dedicated to upholding the highest standards of service excellence as a Guest Service Agent at The Ritz-Carlton. My expertise in front office operations, honed through both practical experience and rigorous academic training at the Institute of Technical Education and Nanyang Polytechnic, allows me to embody our commitment to exceptional guest experiences.
Overview
2
2
years of professional experience
Work History
Guest Services Intern
The Ritz-Carlton, Millenia Singapore
10.2022 - Current
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Education
Diploma - Hospitality And Tourism Management
Nanyang Polytechnic
Singapore04-2026
Higher Nitec in Hospitality Operations
Institute of Technical Education
Singapore04-2023
Skills
- Reliability and punctuality
- Hotel operations understanding
- Professional Appearance
- Knowledge of local area
- Transportation Coordination
- Proper luggage handling
Timeline
Guest Services Intern
The Ritz-Carlton, Millenia Singapore
10.2022 - Current
Diploma - Hospitality And Tourism Management
Nanyang Polytechnic
Higher Nitec in Hospitality Operations
Institute of Technical Education
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