Leslie De Souza
Summary
Detail-oriented Support Assistant with 1.5 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
2
2
years of professional experience
Work History
Admin Support Assistant
Singapore Armed Forces
06.2022 - 02.2024
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Served as a liaison between the technical team and customers during complex troubleshooting scenarios, ensuring clear communication throughout the process.
Education
A Levels - Arts
Jurong Pioneer Junior College
Singapore12.2021
O Levels -
Gan Eng Seng School
Singapore12.2019
Skills
- Strong Organization
- Professionalism and Etiquette
- Resourcefulness and Initiative
- Calendar Management
- Customer Service
- Clear Communication
- Document and File Management
- Office Administration
- Microsoft Office
Timeline
Admin Support Assistant
Singapore Armed Forces
06.2022 - 02.2024
A Levels - Arts
Jurong Pioneer Junior College
O Levels -
Gan Eng Seng School
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