Muhammad Faisal Hayat
Summary
Proven Admin Support Assistant with a track record at National Service, where I enhanced customer satisfaction and developed key training materials. Skilled in Microsoft Office and known for exceptional organizational abilities and professionalism. Achieved significant improvements in team performance through effective problem-solving and communication.
Overview
2
2
years of professional experience
Work History
Admin Support Assistant
National Service
01.2022 - 01.2024
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
Education
High School Diploma - IGCSE
Roots Millennium Furure World School
Islamabad, Pakistan 04.2021
Skills
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Calendar management
- Teamwork
- Multitasking and time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Telephone and email etiquette
- Verbal and written communication
- Document and file management
- Decision-making
- Office administration
- Microsoft office
- Data entry
- Excel spreadsheets
- Administrative procedures
- Administrative support
- Recordkeeping
- Event planning
Timeline
Admin Support Assistant
National Service
01.2022 - 01.2024
High School Diploma - IGCSE
Roots Millennium Furure World School
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