Aymann Nabyll Abujalma
Summary
Dynamic Admin Support Assistant with the Singapore Armed Forces, recognized for enhancing customer satisfaction through timely resolution of inquiries. Demonstrated strong organization and resourcefulness, streamlining workflows to boost team productivity. Proven ability to manage calendars effectively while fostering teamwork and collaboration in a high-pressure environment.
Personable and dedicated with excellent communication and organizational skills. Familiar with customer service principles and proficient in Microsoft Office tools, including Word and Excel. Capable of providing effective support to ensure smooth operations and enhance team productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Admin Support Assistant
Singapore Armed Forces
08.2023 - 08.2025
- Cultivated strong working relationships with military personnel by delivering personalized service tailored to their specific needs and preferences.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel, prioritizing cases and providing prompt assistance to military personnel.
- Streamlined workflow processes for increased efficiency and productivity within the support team.
Education
Bachelor of Business - Human Resources And International Business
Murdoch University
08-2027
Diploma in Information Technology - IT
Singapore Institute of Management
04-2023
Skills
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Calendar management
- Teamwork and collaboration
Certification
WSQ Employability Skills - WPL Skills
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Admin Support Assistant
Singapore Armed Forces
08.2023 - 08.2025
Bachelor of Business - Human Resources And International Business
Murdoch University
Diploma in Information Technology - IT
Singapore Institute of Management
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