Lee Jia Xuan
Summary
Accomplished Service Manager & System Engineer at TITANICOM TECH, adept in overseeing IT service delivery and enhancing operational stability. Demonstrated leadership in managing teams and executing project plans, ensuring 100% SLA adherence. Skilled in effective decision-making, problem-solving, and fostering teamwork. Proven track record in continuous service improvement and technical resource deployment.
Overview
7
7
years of professional experience
Work History
Service Manager & System Engineer
Titanicom Tech （Singapore) Pte Ltd
02.2021 - Current
- Manage and oversee the delivery of IT-related services to clients, including arranging and coordinating on-site IT services based on client-specific requirements.
- Oversee service delivery processes to resolve IT infrastructure issues effectively, minimizing downtime and ensuring operational stability.
- Serve as the primary point of contact for clients, analyzing their needs and deploying technical resources to deliver high-quality IT services.
- Develop and execute detailed project plans that include scope, objectives, deliverables, timelines, and budgets.
- Perform preventive maintenance on servers and storage devices, including hardware diagnostics, system configuration, troubleshooting, installations, and firmware updates.
- Collaborate with internal engineers and technical teams to address escalated issues and ensure Service Level Agreements (SLAs) adherence.
- Monitor and report on service performance metrics, identifying opportunities for continuous improvement to meet evolving client needs.
Auxiliary Police Officer
Certis Cisco Auxiliary Police Force Pte Ltd
05.2018 - 01.2021
- Led teams during operations, including conducting briefings, patrolling, and safeguarding client premises and access control (including Key Installation).
- Protected and escorted VIPs, Celebrities, Persons-in-Custody (PIC), and Prisoners while maintaining safety protocols.
- Safeguarded high-value assets and individuals in compliance with established security procedures.
Education
Bachelor's - Cyber Forensics And Business Information System
Murdoch University
Singapore05-2025
Diploma - Computer Forensic
Kaplan Higher Education Institute
Singapore10-2022
Skills
- Effective decision-making and problem-solving
- Team leadership
- Multitasking and organization
- Excellent teamwork
- Effective Communication
Languages
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Service Manager & System Engineer
Titanicom Tech （Singapore) Pte Ltd
02.2021 - Current
Auxiliary Police Officer
Certis Cisco Auxiliary Police Force Pte Ltd
05.2018 - 01.2021
Bachelor's - Cyber Forensics And Business Information System
Murdoch University
Diploma - Computer Forensic
Kaplan Higher Education Institute
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