Cornelia Tan Li Ji
Overview
11
11
years of professional experience
Work History
Account Service Executive
Tech Data Distribution (Singapore) Pte. Ltd.
03.2020 - Current
- Drive sales of resold services, including renewals and product support, to achieve revenue targets.
- Effectively engage with end customers, channel partners, and vendors to enhance relationships and maximize sales opportunities.
- Collaborate closely with internal product sales teams to identify and pursue incremental revenue streams.
- Consistently meet or exceed assigned sales targets through proactive sales strategies.
- Ensure accurate and timely reporting of Quotes, Bookings, and renewals to support business operations.
- Conduct presentations to showcase service benefits and pricing to stakeholders, enhancing service adoption.
- Maintain meticulous documentation to facilitate prompt invoicing and support financial processes.
- Negotiate effectively with buyers to ensure timely payment within specified credit terms.
- Develop and manage a robust pipeline of services to drive future growth and opportunities.
Supervisor
The Pine Garden
10.2016 - 02.2020
- Provide excellent customer service, ensuring satisfaction and repeat business.
- Manage weekly paperwork efficiently to support operational processes.
- Order daily stocks to maintain inventory levels and meet customer demands.
- Conduct daily inventory checks to monitor stock levels and ensure accuracy.
- Demonstrate strong product knowledge to assist customers in making informed decisions.
- Participate in weekly meetings to discuss goals, updates, and strategies for improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Temp Admin
ABR Holdings
01.2016 - 03.2016
Data Entry
Recall Total Information Management
- 12.2015
Manicurist
Etude House
05.2015 - 09.2015
- Provide excellent customer service to ensure a positive experience for all clients.
- Maintain detailed records of product usage to support inventory management.
- Perform reception duties, including answering phone calls and scheduling appointments.
- Conduct follow-up calls to remind customers of their appointment schedules and enhance service efficiency.
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
Customer Service Assistant
New York Skin Solution
01.2015 - 05.2015
- Perform data entry tasks with accuracy and efficiency.
- Manage stock inventory to ensure availability and timely replenishment.
- Handle cashiering duties and answer phone calls to assist customers.
- Attend to walk-in customers, providing prompt and courteous service.
- Track product usage and maintain accurate records for inventory management.
- Assist consultants with ad-hoc duties to support operational efficiency.
- Conduct follow-up calls to confirm and remind customers of their appointment dates.
- Maintained clean and organized work environment to maintain customer safety.
Beauty Therapist
Pink Parlour Group Pte Ltd
06.2013 - 12.2014
- Perform nails and waxing treatments with meticulous attention to quality and ensuring customer satisfaction.
- Read and interpret product information to offer safe and appropriate recommendations to customers.
- Manage reception duties by promptly answering phone calls, monitoring online bookings, and conducting follow-up calls to remind customers of their appointment dates.
- Maintain precise and updated client records to facilitate personalized service and efficient treatment histories.
- Actively promote and sell in-house retail products to enhance customer experiences and drive sales growth.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
Education
NA -
Emmaus Training Centre (Private Beauty)
Singapore2014
NA -
ITE College East
Singapore2012
GCE "N" Level -
Punggol Secondary School
Singapore2011
PSLE -
Edgefield Primary
Singapore2004
Skills
- Customer-Oriented
- Executive Support
- Operations Management
- Interpersonal Skills
- Customer Relations
- Administrative Skills
- Quality Management
Expected Salary
$4,500
Timeline
Account Service Executive
Tech Data Distribution (Singapore) Pte. Ltd.
03.2020 - Current
Supervisor
The Pine Garden
10.2016 - 02.2020
Temp Admin
ABR Holdings
01.2016 - 03.2016
Manicurist
Etude House
05.2015 - 09.2015
Customer Service Assistant
New York Skin Solution
01.2015 - 05.2015
Beauty Therapist
Pink Parlour Group Pte Ltd
06.2013 - 12.2014
Data Entry
Recall Total Information Management
- 12.2015
NA -
Emmaus Training Centre (Private Beauty)
NA -
ITE College East
GCE "N" Level -
Punggol Secondary School
PSLE -
Edgefield Primary
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