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Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, address and meet all needs. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Dynamic professional with extensive customer-facing experience in high-pressure environments. Demonstrates adaptability in meeting varied customer needs. Established track record of fostering trust to enhance satisfaction, address issues, and ensure customer loyalty.

I have extensive experience in customer service operations and relationship building. My career is underpinned by an unwavering commitment to delivering exceptional customer service, adept problem-solving skills, a flair for adaptability, and a proven track record in leadership roles. In any role I take up, my primary goal is to elevate customer service and satisfaction to new heights.
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Organized and dependable team member of Jetstar Cairns for nearly 20 years. My energetic thirty year aviation career has seen me successful at managing multiple priorities with a positive attitude and optimism. I was recently awarded the Cairns Airport Amanda Jessop-Shaw Spirit Award. Being a "people person" this was a great honour.
Many and varied roles within Aviation and Medical fields, I have the willingness to take on added responsibilities to meet team goals with a keen appreciation. Setting up the Jetstar Cairns office from day one and sole Branch Manager of Optical and Medical offices, I have displayed detail-oriented results with strong organizational skills. My ability to handle multiple projects simultaneously with a high degree of accuracy gives me great determination.

To seek a challenging position with a rapidly expanding organization that Offers good advancement potential. To obtain a position in a dynamic organisation where I can utilise training, skills and experience. Dedicated customer service professional with knowledge of service delivery and proven multi-tasking abilities. Offering experience in customer service related rolls as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Computer-savvy customer service officer with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments
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Good team worker. Self-motivated & work under pressure. Humble & polite with fellow colleagues. Hard-working and goal-setter.

Law Chew Kwong

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Customer Service Officer

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Retail Sales

Social Media Advertising Professional -

Professional Leadership and Business Development -

Google Marketing Professional -

Nitec -

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