SASWINI GUNASEKARAN
CUSTOMER SERVICE OFFICER
Singapore
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Officer
Kintetsu World Express
03.2024 - Current
- Communicate and coordinate with suppliers and vendors to ensure the timely delivery of goods and materials.
- Monitor stock levels and manage the storage and organization of incoming goods to prevent overstocking or stockouts.
- Oversee the receiving process, inspect shipments for quality and quantity, and ensure proper documentation is completed.
- Ensure the warehouse is ready to receive shipments, and that products are stored efficiently and safely.
- Address any delivery or shipment issues such as delays, damages, or discrepancies between order quantities and actual deliveries.
- Maintain accurate records of inbound shipments, customs clearance, and other regulatory requirements.
- Strong organizational and communication skills
- Knowledge of supply chain and logistics management
- Experience with transportation and warehouse operations
- Ability to work under pressure and meet deadlines
ADMIN CLERK & CUSTOMER SERVICE
PINTAR JUARA ENGINEERING SDN BHD
02.2020 - 01.2024
- Prepare all the Borang I for each company after the engineers visiting and take their reading
- Prepare every month invoice for monthly installation
- Schedule the meeting for engineers
- Prepare Quotation and agreement for clients
- Do stamping at LHDN after the client sign the agreement
- Monitor the emails
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Processed and prepared documents such as business or government forms and expense reports.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
DENTAL ASSISTANT NURSE
TOPCARE DENTAL CLINIC
01.2023 - 06.2023
- Taking responsibility for the decontamination of instruments
- Maintaining dental operating equipment
- Working closely with the dentist, responding quickly to requests and generally keeping the surgery ready for use
- Looking after patient records including making notes when the dentist is examining a patient
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
IMPORT AND EXPORT LOGISTICS CLERK & CUSTOMER SERVICE
CCL (PACIFIC) SDN BHD
01.2019 - 01.2020
- Import & Export Shipment, obtaining freight quotes for clients and producing paperwork necessary for custom clearance
- Prepared documents for shipment claims submission
- E-mailed suppliers, carriers and customs with shipping updates
- Coordinate shipments from Oversea getting shipping information from vendors, suppliers overseas and get all paperwork done
- Gathered, analyzed, and reported shipping statistics
- Trouble- shoot driver problems, attend meetings
- Responsible for customer's day to day requirements, reporting and problem solving
- Participated in staff training sessions to improve team performance and overall efficiency within the logistics department.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Prepared comprehensive reports on logistics activities, providing valuable insights for decision-making purposes within the organization.
- Contributed to continuous improvement initiatives by analyzing logistics processes and recommending changes where necessary.
- Enhanced customer satisfaction with timely and accurate shipment tracking updates.
- Analyzed shipping data to identify areas for improvement, making recommendations for process enhancements that led to increased efficiency in ocean import coordination tasks.
Education
Sijil Pelajaran Malaysian (SPM) - undefined
Sek. Men. Keb. Kepala batas
Certificate - Airline Cabin Crew training
Atlas City College
Skills
- Microsoft Word
- Microsoft Excel
- Power Point
- Ability to work under pressure
- Teamwork
- Fluency in English
- Fluency in Malay
- Multi-tasking
- Customer service
- Adaptability
- Willingness to learn
- Data entry
- Customer support
- Inbound call management
- Documentation and reporting
- Call center experience
Personal Information
- Age: 27
- Expected Salary: RM2,400 - RM2,600
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Timeline
Customer Service Officer
Kintetsu World Express
03.2024 - Current
DENTAL ASSISTANT NURSE
TOPCARE DENTAL CLINIC
01.2023 - 06.2023
ADMIN CLERK & CUSTOMER SERVICE
PINTAR JUARA ENGINEERING SDN BHD
02.2020 - 01.2024
IMPORT AND EXPORT LOGISTICS CLERK & CUSTOMER SERVICE
CCL (PACIFIC) SDN BHD
01.2019 - 01.2020
Sijil Pelajaran Malaysian (SPM) - undefined
Sek. Men. Keb. Kepala batas
Certificate - Airline Cabin Crew training
Atlas City College
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