NUR QARINAH BINTE ABD RAHMAN
Singapore
Summary
Customer Service Officer with almost 5 years of experience in the field seeking and maintaining a full-time position that offers professional challenges. Has the opportunity to learn various job scope from operations to handling of documents and ready to use the skills to help the company achieve its goals
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Bertchi Singspore Pte Ltd
02.2022 - Current
- Act as the primary point of contact for customer inquiries related to order status, shipping, and delivery.
- Coordinate with warehouse and transport teams to ensure timely and accurate delivery of products.
- Develop and maintain relationships with clients to enhance retention and loyalty.
- Have handled both import and export for customers
Customer Service Officer
Pacific International Lines (PIL Logistics)
12.2017 - 12.2021
- Checking and handling shipping orders and bills of lading to ensure documents are done timely and accurately
- Daily updates to customer on status of each order
- Maintained up-to-date price list and accurately calculate chargers incur on the orders
- Compiled and maintained important records monthly such as shipment information, certificate policy no
- And invoice amount using Excel
- Worked effectively with shippers to resolve shipment issues and delays to meet customer’s requirement
Attraction Operations
Universal Studios Singapore
06.2016 - 10.2017
- Operating rides in the attractions and handle any technical faults in the ride
- Watching over the safety of guests in the ride and assist them if needed
- Interacting with guests
File Coordinator
Continuing Education and Training (CET)
03.2015 - 07.2015
- Performed data entry of past graduates which improve workflow of Ngee Ann Polytechnic CET to search for required certificates
- Sorted out certificates from past graduates to reduce the amount of physical space
Internship
CWT Logistics Pte Ltd
12.2012 - 03.2013
- Creating of export and import documentations such as works order timely and accurately
- Sorted and organize files, spreadsheet and reports for the staff
Education
Diploma - International Logistics and Supply Chain Management, Project and Events Logistics
Ngee Ann Polytechnic
01.2016
‘O’ levels -
Zhenghua Secondary School
01.2013
Skills
- Microsoft Word
- Excel
- Systems Application Product (SAP)
- Adaptability
- Eagerness to learn
- Team player
Activities
- Malay Cultural Club, Ngee Ann Polytechnic, 04/13, 05/16, Participated in 18 performances; Awarded 1st place for competition
- Piala Khatulistiwa, 03/17, 03/19, Assist in ushering competitors to competition venues and holding area; Perform crowd control; Arranging transportation for delivery the necessities for the event
Timeline
Customer Service Officer
Bertchi Singspore Pte Ltd
02.2022 - Current
Customer Service Officer
Pacific International Lines (PIL Logistics)
12.2017 - 12.2021
Attraction Operations
Universal Studios Singapore
06.2016 - 10.2017
File Coordinator
Continuing Education and Training (CET)
03.2015 - 07.2015
Internship
CWT Logistics Pte Ltd
12.2012 - 03.2013
‘O’ levels -
Zhenghua Secondary School
Diploma - International Logistics and Supply Chain Management, Project and Events Logistics
Ngee Ann Polytechnic
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