Summary
Overview
Work History
Education
Skills
LANGUAGE ABILITY
Hobbies and Interests
Timeline
Generic
Lai Shao Jie

Lai Shao Jie

Yong Peng

Summary

Experienced IT professional with strong troubleshooting and problem-solving skills. Skilled in resolving technical issues promptly to enhance system performance. Solid background in IT support, specializing in network management, software installation, and team collaboration. Proficient in hardware and software installation, maintaining efficient IT operations through effective communication. Knowledgeable in network configurations and adept at providing user support in collaborative settings.

Overview

2026
2026
years of professional experience

Work History

AV/IT Assistant, Support & Engineer

Uniconnect Systems PTD LTD
10.2022 - Current
  • Conducted on-site troubleshooting and resolved issues for AV systems.
  • Set up and configured Cloud-based CMS (Content Management System) software.
  • Liaised with customers to assess requirements for AV and digital signage systems.
  • Provided CMS system solutions and software recommendations.
  • Performed on-site visits for the installation of Digital Signage Systems, LED panels, sound systems, speed radar systems, and CCTV systems.
  • Supervised on-site installations of Digital Signage Systems, LED panels, sound systems, speed radar systems, and CCTV systems.
  • Prepared and submitted detailed quotations for project proposals.

Technical Assistant

Apple Malaysia
  • Set up demo iPhones, iPads, Macs, and Apple Watches for display.
  • Installed and configured demo systems on Apple products.
  • Updated promotional materials by replacing Apple posters.
  • Reason for Leaving: Part-time position.

KY KUAN (Shoppe Shop)

Admin Assist
05.2022 - 08.2022
  • Captured photos of new products and uploaded them to the system; edited product details as needed.
  • Printed new orders and retrieved items for fulfillment.
  • Packaged items for shipment or in-store pickup.
  • Provided customer service support, ensuring a positive shopping experience.

Beverage Department

Two Percent Coffees and Toast
11.2021 - 01.2022
  • Prepared beverages, processed payments at the counter, and entered customer orders into the system.
  • Cleaned tables after customers finished and maintained cleanliness at the end of shifts.
  • Assisted with inventory counting during downtime


Kitchen Staff Member

Up To You Traditional Cafe
12.2020 - 10.2021
  • Upon arrival, preheated oil and prepared fried foods for breakfast service.
  • Prepared food based on customer orders, ensuring timely and efficient service.
  • Prepared ingredients and fried pasta for the lunchtime rush.
  • Cleaned the kitchen and organized workstations at the end of the shift.

Education

UPSR -

SJKC 1, Yong Peng
12.2012

Diploma - Software Engineering and Mobile Application Development

New Era Vocational Education Programmers
11.2020

SPM - undefined

SMK, Yong Peng
12.2017

Skills

  • Communication
  • Sense Of Responsibility
  • Listen
  • Learning Ability
  • Equipment management
  • Operations support
  • Technical diagnosis
  • Document processing
  • Computer maintenance
  • Tech support
  • Teamwork
  • Time management

LANGUAGE ABILITY

Chinese: Spoken 10, Listen 10, Written 9
English: Spoken 4, Listen 4, Written 4
Bahasa Malaysia: Spoken 4, Listen 4, Written 4

Hobbies and Interests

1. Play badminton, 2. Play basketball, 3. Listen songs

Timeline

AV/IT Assistant, Support & Engineer

Uniconnect Systems PTD LTD
10.2022 - Current

KY KUAN (Shoppe Shop)

Admin Assist
05.2022 - 08.2022

Beverage Department

Two Percent Coffees and Toast
11.2021 - 01.2022

Kitchen Staff Member

Up To You Traditional Cafe
12.2020 - 10.2021

Diploma - Software Engineering and Mobile Application Development

New Era Vocational Education Programmers

SPM - undefined

SMK, Yong Peng

Technical Assistant

Apple Malaysia

UPSR -

SJKC 1, Yong Peng

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