Ahmad Ashiq Ali Bin Seeni Mohamed Alim
Singapore,Singapore
Summary
Competent AV Support, well-versed in assisting users on day to day basis for issues with AV systems, and PC sharing to VCs. Effectively operate autonomously to troubleshoot and fix concerns. Have been lead on projects in multiple jobs and have both AV and IT technical expertise.
Overview
15
15
years of professional experience
Work History
AV/Desktop Support Engineer
Computacenter
01.2018 - Current
- Global Media Services Support for Singapore
- Provide support and standby for VIP / VVIP Video Conferences / Client Events
- Documented support interactions for future reference.
- Offered assistance in implementing and developing training programs.
- Provided training to new employees for AV support
- Willing to take on more responsibilities for further efficiency in daily BAU
- Familiar with current VC systems being used in CS (E.g., T3, Tandberg, Cisco endpoints)
- Done basic level of Bridging VCs to endpoints via Cisco TMS console
- Knowledge of IPTVs, troubleshooting, and changing of digital signage via TriplePlay Installation of STBs with SIP for IPTVs
- Monitoring of endpoint systems and troubleshooting (E.g
- Rebooting, requesting for replacement parts and maintenance
- Have been team lead since 2019, and have been responsible for roster, delegation of work and escalations.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Service Desk Technician INTL/IT
TwentyEighty
08.2017 - 11.2017
- Ticket management via portal called Samanage
- IT inventory control
- Keeping track of laptop warranty status
- Request for purchase for new items based on request or need, such as laptops, monitors, headsets etc.… - Desktop troubleshooting such as Windows re-imaging, formatting, LAN issues and desk phone issues
- Application troubleshooting such as Windows profile re-creation, AD password reset, AD account management, adding users to required security groups, such as for VPN access and distribution lists
- Microsoft Office troubleshooting, such as Outlook issues, like profile re-creation
- Escalation of applications issues to corresponding support teams for company used applications (E.g
- Salesforce)
- O365 admin
- Delegating mailbox access and email forwarding
- New hires and termination process, moving users and machines to corresponding OUs in AD
- Bringing machines to domain
- Assistance with AV setup for meeting rooms
- Connecting ports with LAN
- Adding printer from network and printer troubleshooting
- Adding users to printer registry for scanning directly to email.
Desktop Engineer
HCL
04.2017 - 07.2017
- Tech refresh of old machines to new ones with Windows 10 for staff at ICA
- Deploying of new machines after transferring data from old machine for users
- New machines first go through BIOS settings changes (in compliance with GOVTech), Imaging, Applications installation, Encryption and patch updates of Symantec Endpoint Protection (SEP)
- Data transfer is done via 2 methods of USB external device and network transfer (mainly done via network transfer as it's faster)
- Setup new machine with all previous applications and verifying they work
- Physical setup of new monitors, desktop, laptops and docking stations depending on needs of users
- First level of troubleshooting for users that have any issues after receiving newly deployed machines
IT Helpdesk
IBM
03.2016 - 04.2017
- IT Helpdesk - First Level
- Multiple support roles as Level 1
- ADUC, IMAC, 1st Level support, new employees' administration, TOS requests, TSR requests and MIDAS request, etc.…
- Managed high levels of call flow and responded to technical support needs
- Installed, modified, and repaired software and hardware to resolve technical issues
- Used ticketing systems to manage and process support actions and requests
- Identified and solved technical issues using variety of diagnostic tools and tactics
IT Contractor
Kimberly Clark
10.2015 - 02.2016
- IT Helpdesk - First Level
- Various IT projects, such as IT documentation.
IT Support Analyst
IHIS
02.2015 - 09.2015
- Support for hospital software applications
- First level support.
- Managed high levels of call flow and responded to technical support needs
- Used ticketing systems to manage and process support actions and requests
- Patched software and installed new versions to eliminate security problems and protect data
- Diagnosed and troubleshot hardware, software and network issues
Technical Specialist
Pactera
02.2014 - 07.2014
- Print Quality
- Testing of printers from client, Hewlett-Packard (HP)
- Testing for defects
- Compilation of defects and possible solutions or remedy after multiple testing
- Important to release printers on timely manner to the market
Sales Assistant
Esso Cheers
11.2013 - 12.2013
- Sales and logistics.
Clerk
SCDF
08.2011 - 08.2013
- Clerical duties and assisting in payroll, manage reservist units
- Assist in supervising NSmen during ICT (In-camp trainings)
- In charge of NSmen events such as mobilizations.
Project Team Lead
Jardine OneSolution
01.2011 - 06.2011
- Assembling and Dissembling of Computer
- Installation of applications
- Packing and removing of IT products (Disposal)
- In-charge of team and headed them in various disposal projects.
IT Assistant (Internship - Polytechnic)
Jardine OneSolution
10.2010 - 01.2011
- Assembling and Dissembling of Computers
- Installation of Programmes
- Packing and removing of IT products (Disposal).
Sales Assistant
7-11
12.2009 - 04.2010
- Sales and logistics.
Education
Diploma in IT Service Management -
04.2011
GPA: 2.73
Higher NITEC in Accounting -
04.2008
GPA: 2.651
O Level -
11.2005
GPA: 29 Points
Skills
- ITIL Certificate (Basic)
- Slow learner, utilized as strength, for learning and absorbing
- Good understanding of learnt skills to apply it efficiently
- Team Supervision
- Shift Scheduling
- Employee Evaluation
- People Management
- SOP Adherence
- Video Conferencing
- Cisco proficiency
- Remote Support
- Work Documentation
- Strong verbal and written communication
- AV issue resolution
- Technical Support
- Client Service
Websites
Activities
- NS Status: Completed
- NCC in secondary school, was a sergeant and oversaw logistics.
- Did a project on a website for SJAS, for the public to visit. The website on registration allows the members to view, register courses and view results of the courses they've taken. They could also submit feedbacks and enquiries. The project was done by a four men team and we used MySQL Database (ERD diagram was given), HTML, PHP and JavaScript.
Timeline
AV/Desktop Support Engineer - Computacenter
01.2018 - Current
Service Desk Technician INTL/IT - TwentyEighty
08.2017 - 11.2017
Desktop Engineer - HCL
04.2017 - 07.2017
IT Helpdesk - IBM
03.2016 - 04.2017
IT Contractor - Kimberly Clark
10.2015 - 02.2016
IT Support Analyst - IHIS
02.2015 - 09.2015
Technical Specialist - Pactera
02.2014 - 07.2014
Sales Assistant - Esso Cheers
11.2013 - 12.2013
Clerk - SCDF
08.2011 - 08.2013
Project Team Lead - Jardine OneSolution
01.2011 - 06.2011
IT Assistant (Internship - Polytechnic) - Jardine OneSolution
10.2010 - 01.2011
Sales Assistant - 7-11
12.2009 - 04.2010
Republic Polytechnic - Diploma in IT Service Management,
ITE College Central Bishan - Higher NITEC in Accounting,
Outram Secondary School - O Level,
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