MALAR MANNAN
TECH ANALYST-AV & TECHNICAL SUPPORT ENGINEER
Bukit Panjang,Singapore
Summary
To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
TECH ANALYST-AV & TECHNICAL SUPPORT ENGINEER
SALESFORCE PTE LTD
08.2023 - Current
- Provide expert-level technical support to end-users, resolving issues related to system performance, integrations, and user functionalities with Mac's,Window's,Android's and iPhone's.
- Ensure that user-reported bugs or system errors are properly tracked, tested, and reported for future enhancements.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Oversee the integration of Salesforce with audio-visual (AV) systems, ensuring seamless communication and collaboration tools.
- Coordinate with AV vendors and internal stakeholders to troubleshoot and resolve AV-related issues.
- Monitor and maintain the system for any audio/visual glitches and ensure smooth real-time communication.
- Monitor system performance and user activity on Salesforce, AV systems, and related platforms.
- Maintain detailed records of all technical support issues, solutions, and configurations.
- Develop training materials and provide ongoing training for staff on new features or systems updates.
- Implement optimizations and updates to improve efficiency, system speed, and user experience.
SYSTEM ADMIN & TECHNICAL SUPPORT ENGINEER
MAVERICK MOTORS - SKODA India Pvt Ltd
01.2018 - 01.2023
- Skoda vehicle automotive technical support
- Manage the IT budgets and expenditure on hardware and software
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations
- Inspire, guide, support and motivate team, provide direction and manage performance
- Deployment of Network Access Control (NAC) technology throughout the enterprise
- Conducting the Speed Test & IP Testing for response time of the Internet
- Establishing and testing disaster recovery policies and procedures, completing back-ups using Symantec Backup Exec
NETWORK & TECHNICAL SUPPORT ENGINEER
IMPASOFTWARE SDN BHD
01.2016 - 01.2018
- Ship chandelling technical support, remote access users utilizing the corporate VPN
- Monitored both system Hardware and Software for errors and updated them regularly
- Provide onsite and remote support to multi-location offices and co-ordinate with Corporate IT office for support
- Windows Server Administration deployments, troubleshooting, and automation
- Windows Administration support and Perform installation and configuration of Desktop and Laptop
- Deal and market software's to overseas
- Updating servers with latest service packs and fixes via group policies (WSUS)
DESKTOP & TECHNICAL SUPPORT ENGINEER
STANFAB APPAREAL PVT LTD
01.2014 - 01.2016
- Expertise computer hardware and software systems
- Troubleshooting, resolving, and communicating networking issues to other employees and management
- Network Configuration & setup the new devices with settings
- Chat with marketers for promotional activities
- Supervised and performed installation of new IT network equipment and system software
- Identified and resolved simple technical hardware and software issues and created all product and services-related technical documentation
TECHNICAL SUPPORT ENGINEER
MMC INFOTECH PVT LTD
01.2013 - 01.2014
- Citibank office technical support and identifying problem incidents
- Maintenance, Troubleshooting of Desktop Pc's, Laptops, Printers
- Live chats with customers to resolve the issues
- Provided online support to the customers on Daily basis
- Resolving concerns via outbound and inbound calls
- Ability to interact and coordinate efficiently with colleagues and clients
- Effective conversational skills that help provide quality customer services
Education
B.E. - Electronic and Communication Engineering
R.V.S College of Engineering And Technology
01.2009 - 01.2013
Skills
Strong troubleshooting and problem-solving abilities
Excellent communication and interpersonal skills to support users and liaise between technical teams
Ability to collaborate with cross-functional teams to meet business requirements
TCP/IP Networking-LAN/WAN
Routing protocols
Network and System administrations
Well adaptive to situations
Spontaneous mind
Good communication skill
Multitasking
Leading capacity
Paper Presentations
- Hand gesture Recognition Using Bayesian Classifier, National Level Conference on Networking and Computing Technologies, VelTech MultiTech College of Engineering, Chennai
- Android, General Paper Presentations, RVSCET, Dindigul
Onsite Visits
- Malaysia
- Vietnam
- Thailand
Personal Trait
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Murugesan
- Mother's Name: Santhanamarry
- Date of Birth: 05/20/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Training
- Microprocessor and Microcontroller, Anna University, Trichy
- On Chip Architecture, Oxford University, Trichy
- Digital Image Processing, RVSCET, Dindigul
Timeline
TECH ANALYST-AV & TECHNICAL SUPPORT ENGINEER
SALESFORCE PTE LTD
08.2023 - Current
SYSTEM ADMIN & TECHNICAL SUPPORT ENGINEER
MAVERICK MOTORS - SKODA India Pvt Ltd
01.2018 - 01.2023
NETWORK & TECHNICAL SUPPORT ENGINEER
IMPASOFTWARE SDN BHD
01.2016 - 01.2018
DESKTOP & TECHNICAL SUPPORT ENGINEER
STANFAB APPAREAL PVT LTD
01.2014 - 01.2016
TECHNICAL SUPPORT ENGINEER
MMC INFOTECH PVT LTD
01.2013 - 01.2014
B.E. - Electronic and Communication Engineering
R.V.S College of Engineering And Technology
01.2009 - 01.2013