Khairul Azmi

Support the Division of Surgery in the planning and setup activities leading to operational readiness and licensing of the respective facilities (Day Surgery and Major Operating Theatres, Endoscopy Centre, CSSD, Surgical Lab and Intensive Care Unit)

• Collect and organise data from different sources to support project objectives.
• Use Excel to create and maintain databases, analyse data and prepare reports.
• Temp contract (NUHS Wellbeing Office)

• Support the Corporate Collaboration Office in the execution of Business Strategies as well as Marketing and Marcoms Plans.
• Create and implement strategic business plan to achieve intended KPIs.
• Identify opportunities and collaboration through research, networking and outreach activities.
• Work closely with internal and external stakeholders for collaborations and partnerships.
• Monitor market trends and industry development to identify opportunity for growth and innovation.
• Track and report on performance, market insights to the management team.
• Negotiate contract and agreement with collaborators to ensure mutually beneficial partnership.
• Management of calendar for senior managers.
• Updating latest information in NUH intranet.
• Assisting with Payment team to track revenue and statement of account.
• Creating workflows for department and involve in internal projects assigned by management.
• NUH Referral Centre under NUH Centre for Global Health

• Work closely with various stakes holders such as Tan Tock Seng Hospital, Ministry of Health, Immigration & Checkpoints Authority and other institutions to execute and monitor functions in relating to the management of suspect and confirm Covid-19 cases (e.g admission of Persons under Quarantine, community case, patient transfers between inter-institutions etc.)
• Extract and collate data for reporting.
• Support workflow reviews and enhancements.
• Provided support to any other operational functions as part of outbreak response.
• Plan and develop operational workflows for inter-division or inter-agencies and support.
• Act as point of contact for NOCC and prepare minutes for internal meetings.
• Formulate and present situation updates to management.
• Admin & Support – NCID Operations Command Centre- Joint Crisis Call Centre, JCC-NOCC

• Answered a high volume of telephone calls from internal departments and branches regarding payments, charges, fees, status on application etc.
• Assisted customers in the form filling
• Maintained contact and followed up on problems that required special handling
• Prepared monthly stats for the team
• Provided support by calling customer on discrepancies and clarifications
• Responded to customer inquiries and explained transactions to their satisfaction
• Attended on the job training to upgrade my skills on handling internet banking inquiries
• Provided excellent customer service skills with regards on IDEAL
• Participated all events organised by the department
• Assisted in Monetary Authority of Singapore 626 Exercise
• Prioritize the service request cases and complete it be before the deadline
• Be a dedicated client service focal point in covering Cash Management, Trade Services and Corporate Loans products
• Resolve requests from external and internal clients on processing of transactions
• Partner with Operations teams to resolve all customer queries / request
• Business Care - Channel

• Manage Daily Walk-in Enquiries at the Branch
• Facilitate Driver’s Registration and Training
• Process New Driver’s Activation and Registration Documents
• Conduct Checks and Verification of Driver’s Information
• Assist Drivers with Grab’s App Familiarisation, Resolve Issues and Enquiries
• Other Administrative Duties Including Preparation of Daily Reports, Data Entry
• Handling email enquiries
• Handling major projects i.e. PDVL, leading a team of 80 staff

• Liaising and networking with range of stakeholders including customers, colleagues, suppliers and partner organisations;
• Communicating with target audiences and managing customer relationships
• Managing the production of marketing materials, including leaflets, posters,flyers,newsletters,enewsletters and DVDs
• Arranging the effective distribution of marketing materials
• Maintaining and updating customer databases
• Conducting market research, for example using customer questionnaires and focus groups;
• Contributing to and developing, marketing plans and strategies
• Managing budgets
• Evaluating marketing
• Campaigns monitoring
• Monitoring competitor
• Support marketing activity
• Automotive

• Arrange meetings
• Calendar management
• Writing of Minutes
• Court officer duties
• Data entry for legal cases
• Preparation of documents / filing before and after hearing

• Facilitate the resolution of customer service issues to ensure seamless operation.
• Handle administrative duties such as general queries and manage phone calls
• Perform clinical responsibilities alongside medical professionals to facilitate care delivery
• Perform record maintenance duties such as registration, creation of records for new patients, retrieving existing patients' records and updating patients' information in the system.
• Prepare documents for admission or discharge for patients.
• Prepare invoices for patients and explain billing charges; and manages the billing and cashiering process

• Liaise with customers in regards with banking transactions.
• Correspondence between clients and DBS
• Answering queries from customers
• Update customer details and information
• Waive customer fee
• Handling customer complaints and issues
• Making calls to customer
• Perform administrative duties

• Liaise with customers in regards with mobile plan issues.
• Correspondence between clients and Singtel
• Answering queries from customers
• Update customer details and information
• Waive customer fee
• Handling customer complaints and issues
• Making calls to customer
• Perform secretarial and administrative duties
• Preparing and taking minutes of meeting
• Process Orders
• Making bill adjustments
• Exchange of handsets
• Handset repairs

• Liaise with vendor in regards with credit cards issues.
• Correspondence
• Answering queries from customers
• Update customer details and information
• Waive customer fee
• Handling customer complaints and issues
• Making calls to customer
• Perform administrative duties
• Preparing and taking minutes of meeting

• Customer Service
• Cashiering
• Sales
• Styling
• Inventory
• Housekeeping
• Visual Merchandising