Khairul Anwar

- Daily Referrals

• New Business
• Renewals
• Endorsements
• Cancellations due to breach of T&C's

- UAT

• Online Portal Testing
• IDIT Testing
• Sanity Testing

- UW Training

• Training for new UW
• Training for new Agents (Call Centre)

- Market Analysis

• Comparison with other insurers

- Review of Guides

• Underwriting Guide
• Policy Wordings

- Call reviews

- Managing Sales Agents

• Ensure sales KPI are met
• Ensure service levels are met

- Training

• Training conducted for New Sales Agents

- UAT Testing

• IDIT Testing

- Complaint Management

• Handling Complaint Customers
• Handling Feefo Service Rating

- Handling Partnership with Workshop (TTS Eurocars)

- Call Reviews

- Achieved Top Sales on month to month basis

- Ensure service levels are met

- Mentoring new joins

- Conducting Sales on:

• Credit Card
• Personal Loans
• Renovation Loans

Regular with Singapore police Force

- Performing Patrol/Counter Duties